Proactive Incident Resolution Specialist

hace 7 días


San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

Hewlett Packard Enterprise (HPE) advances the way people live and work by pushing the boundaries of innovation and technology.

We are looking for a Proactive Incident Resolution Specialist to join our team in HPE Pointnext. This critical role requires a highly motivated and detail-oriented individual who can identify and address potential IT service disruptions before they occur.

About the Job:

As a Proactive Incident Resolution Specialist, you will be responsible for analyzing customer IT infrastructure data to predict and prevent potential issues.

Your Key Responsibilities:

  • Monitor customer IT infrastructure data to identify potential service disruptions
  • Analyze data to develop predictive models and recommendations for preventive actions
  • Collaborate with cross-functional teams to implement recommended actions and ensure seamless service delivery
  • Develop and maintain documentation to facilitate knowledge sharing and process improvement

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Minimum 2 years of experience in IT service delivery, preferably in a proactive incident resolution role
  • Proficiency in data analysis and statistical modeling tools
  • Excellent communication and collaboration skills

What We Offer:

  • Competitive salary and comprehensive benefits package
  • Dynamic and collaborative work environment
  • Opportunities for professional growth and development


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