Client Engagement and Incident Response Assistant

hace 2 semanas


San Francisco, Heredia, Costa Rica Experian A tiempo completo

**Job Overview**

We are seeking an Incident Response Support Coordinator to join our Data Breach Response team. As a key member of our team, you will assist Client Engagement Managers, Business Development Executives, and the Incident Response Team in supporting client project implementation and Data Breach Response services.

This role requires a unique blend of technical and interpersonal skills. You will need to possess excellent time management and organizational skills, strong oral and written communication skills, and proficiency with MS Office, MS Excel, and MS Outlook.

As a Data Breach Response Operations Coordinator, you will play a critical role in maintaining client relationships and ensuring timely resolution of incidents.

Responsibilities:

  • Support Sales Executives and Client Engagement Managers with client requests and administrative tasks
  • Process orders, enrollment reports, and handle billing inquiries
  • Finalize contracts and update client records
  • Assist with other administrative tasks as needed

Requirements:

  • Bachelor's degree or equivalent from an accredited college
  • Experience working with customers or clients in a fast-paced environment
  • Proficiency with Salesforce is a plus


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