Ticket Resolution Expert

hace 1 semana


San Francisco, Heredia, Costa Rica Digital Risk, Llc. A tiempo completo

Digital Risk, LLC seeks a skilled Project Specialist to join their team. As a key member of the company's operations team, the successful candidate will be responsible for ensuring efficient ticket resolution and account management.

Responsibilities include:

  1. Managing daily open tickets for assigned accounts
  2. Collaborating with operational teams to resolve pending cases
  3. Providing regular updates and reports on ticket status

To excel in this role, the ideal candidate should possess strong analytical and communication skills, with experience in data management and reporting. Additionally, proficiency in MS Office, particularly Excel, is highly desirable.



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