Incident Resolution Specialist
hace 1 semana
The Incident Management Analyst is a developing professional position at Citi. This role applies specialized knowledge in monitoring, assessing, analyzing, and evaluating processes and data.
Key responsibilities include ensuring issues are properly routed and followed up with resolver teams, leading root cause analysis forums, and managing procedure implementation and development reports.
This role requires strong communication skills, particularly in conveying incident management process status to seniors and escalating problems as necessary.
Applicants should possess up to 2 years of experience in customer service, incident management, or finance-related roles, along with intermediate/advanced English proficiency and a Bachelor's/University degree or equivalent experience.
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Incident Resolution Expert
hace 2 días
San Francisco, Heredia, Costa Rica Auxis A tiempo completoAbout the Role:We are looking for an Incident Resolution Expert to join our team at Auxis. This individual will be responsible for managing incident queues, escalating unresolved queries, and utilizing excellent customer service skills to exceed customer expectations.The successful candidate will have knowledge of relevant product offerings, current support...
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Incident Resolution Expert
hace 3 días
San Francisco, Heredia, Costa Rica Auxis A tiempo completo**About the Role**This position involves providing top-notch technical support to Auxis clients through incident management, request queue handling, and problem resolution. The successful candidate will possess excellent communication skills, be proficient in multiple languages (English and Spanish), and have 1-2 years of experience in technical support.
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Incident Response Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Grupo Preselección A tiempo completoWe are seeking an experienced Incident Response Specialist to join our team at Grupo Preselección. As an expert in incident response, you will be responsible for analyzing and responding to cyber incidents in cloud and forensics environments.Key Responsibilities:Analyzing and responding to cyber incidents in cloud and forensics environmentsDeveloping and...
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Service Management Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob SummaryWe're seeking an experienced Problem Management Analyst to join our Service Management team. In this role, you'll be responsible for driving process improvements, managing the incident problem management lifecycle, and maintaining problem management processes and metrics.Key Accountabilities:Manage the incident problem management lifecycle,...
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Incident Manager
hace 6 días
San Francisco, Heredia, Costa Rica Vmware A tiempo completo**The Elevator Pitch: Why will you enjoy this new opportunity?**Are you passionate about learning innovative technology and solving complex problems for VMware's Top 100 Global Customers?Are you comfortable stepping into difficult and complex situations involving multiple key stakeholders and setting the path to resolution?If so, VMware has an Incident...
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Global Incident Management Specialist
hace 1 día
San Francisco, Heredia, Costa Rica Experian A tiempo completo**About Experian**We are the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.Our CultureExperian prioritizes our culture and looks to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value teamwork...
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High Impact Resolution Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completoOverview">At Cloud Software Group, we are committed to delivering exceptional customer experiences through our team of highly skilled professionals. As a High Impact Resolution Specialist, you will play a critical role in leading cross-functional responses to high-priority incidents, ensuring timely and effective resolution.
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Incident Management Coordinator
hace 3 días
San Francisco, Heredia, Costa Rica Equifax A tiempo completo**Incident Management Coordinator Job Description**We are seeking a highly skilled Incident Management Coordinator to join our team at Equifax. The successful candidate will be responsible for coordinating incident responses, resolving technical issues, and developing strategies to prevent future incidents.Key Responsibilities:**Coordinate incident responses...
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Complex Incident Resolver
hace 1 semana
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob DescriptionJob SummaryCiti is seeking a Complex Incident Resolver to join our team. The successful candidate will be responsible for investigating and resolving complex technical incidents, managing incident tracking and reporting, and communicating effectively with internal stakeholders.Key ResponsibilitiesInvestigate and resolve complex technical...
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Technical Support Specialist
hace 3 días
San Francisco, Heredia, Costa Rica Equifax A tiempo completoJob OverviewWe are seeking a skilled Technical Support Specialist to join our team at Equifax.
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Data Resolution Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoUnlock OpportunitiesAt Experian, we're passionate about empowering businesses to make informed decisions. As a Data Resolution Specialist, you'll be part of a dynamic team that drives business success by providing expert support.Key Responsibilities:Diagnose and resolve data-related issues promptly and efficiently.Collaborate with clients to understand their...
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Dispute Resolution Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Stryker A tiempo completoAbout the Role\The Dispute Resolution Specialist is responsible for resolving internal and external disputes in a timely manner. This involves addressing inquiries from collections analysts and serving as an escalation point for complex collections scenarios.\Key Responsibilities\Timely resolve disputes raised by internal and external customers, including...
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Lead Incident Manager
hace 1 día
San Francisco, Heredia, Costa Rica Experian A tiempo completoFull-timeEmployee Status: RegularRole Type: HybridDepartment: Information Technology & SystemsSchedule: Full TimeShift: Day Shift**Company Description**:**About us, but we'll be brief**Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.We are...
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Customer Service Resolution Expert
hace 6 días
San Francisco, Heredia, Costa Rica Vmware A tiempo completoAbout the RoleWe are seeking a highly skilled Incident Manager to join our Global Support Team.This is an exciting opportunity for a talented individual who is passionate about delivering exceptional customer service and resolving complex technical issues.Key ResponsibilitiesManage customer incidents from initial reporting to resolution, ensuring timely and...
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Cybersecurity Incident Response Specialist
hace 2 horas
San Francisco, Heredia, Costa Rica beBee Careers A tiempo completoJob Description:The Senior Associate, Information Security is a critical role within a global team responsible for the incident response of cyber security incidents associated with businesses, clients, and vendors. This individual must be technically skilled in ensuring incident containment, remediation, and closure.This role requires close collaboration...
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IT Crisis Resolution Lead
hace 23 horas
San Francisco, Heredia, Costa Rica Experian A tiempo completo**Your Background**We are looking for individuals with a Bachelor's degree or equivalent experience, minimum of 3 years functioning in an Incident Manager role, deep understanding of ITIL Incident Management Process and Procedures, experience with a global footprint in multiple countries, excellent written and verbal communication skills, problem analysis...
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Security Incident Response Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Tebra A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Security Incident Responder to join our team at Tebra. As a key member of our security team, you will play a critical role in identifying and responding to cybersecurity threats.In this position, you will be responsible for investigating security incidents using log data, networking tools, and big data...
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Incident Response Leader
hace 6 días
San Francisco, Heredia, Costa Rica Vmware A tiempo completoJob SummaryWe are looking for an experienced Incident Manager to lead our efforts in resolving complex customer incidents and providing exceptional customer service.The ideal candidate will have a strong background in technical support, a keen analytical mind, and excellent communication skills.Main ResponsibilitiesInvestigate and resolve customer incidents...
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Client Engagement and Incident Response Assistant
hace 2 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completo**Job Overview**We are seeking an Incident Response Support Coordinator to join our Data Breach Response team. As a key member of our team, you will assist Client Engagement Managers, Business Development Executives, and the Incident Response Team in supporting client project implementation and Data Breach Response services.This role requires a unique blend...
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Ticket Resolution Expert
hace 1 semana
San Francisco, Heredia, Costa Rica Digital Risk, Llc. A tiempo completoDigital Risk, LLC seeks a skilled Project Specialist to join their team. As a key member of the company's operations team, the successful candidate will be responsible for ensuring efficient ticket resolution and account management.Responsibilities include:Managing daily open tickets for assigned accountsCollaborating with operational teams to resolve...