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Director, Strategic Account Growth and Development
hace 2 semanas
We are seeking a Director, Strategic Account Growth and Development to lead a team of Strategic Account Managers responsible for the growth and development of some of the most influential Sellers in the Amazon Store.
Key Responsibilities- Coach, mentor, and develop a team of Strategic Account Managers to drive business growth and improve customer experience.
- Contribute to goal setting for your team to align with organizational goals and contribute to business strategy development.
- Build and cultivate strong relationships with Sellers in your team's portfolio along with internal stakeholders; be a trusted advisor and a business advocate while monitoring Seller satisfaction.
- Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, partnering with external teams to align programs etc.
- 6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning, Pricing, Brand Management, Customer Success, Account Management, Management Consulting, Marketing, B2B, and/or E-Commerce.
- 5+ years professional experience developing and leading teams while driving organizational goals.
- Bachelor's degree or equivalent practical experience.
- Experience building customer relationships, identifying business opportunities for clients and increasing adoption and utilization of company products.
- Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems.
- Track record of developing business plans with a demonstrated ability to navigate ambiguous situations while effectively managing multiple projects and priorities across teams.
Amazon Support Services Costa Rica Srl is an organization dedicated to providing excellent support services to our partners and customers.
What We Offer- Superior communication and presentation skills
- Effective territory/account management
- Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation
- Understanding of retail math and formulas for the purpose of making business decisions
- Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites
