Director of Strategic Growth

hace 5 días


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Job Description:

The Manager, Customer Success role at Amazon Support Services Costa Rica Srl is a key position that requires a seasoned professional with extensive experience in Corporate Retail, Buying, Merchandising, Planning, Pricing, Brand Management, Customer Success, Account Management, Management Consulting, Marketing, B2B, and/or E-Commerce.

About the Role:

We are seeking an experienced leader who can drive the growth and development of our Strategic Account Managers. The successful candidate will be responsible for all business and operational objectives of their team, including goal setting, strategy development, and collaboration across teams to identify and optimize growth levers.

Responsibilities:

  • Coach, mentor, and develop a team of Strategic Account Managers
  • Contribute to goal setting for your team to align with organizational goals and contribute to business strategy development
  • Build and cultivate strong relationships with Sellers in your team's portfolio along with internal stakeholders
  • Identify, optimize, and scale improvements that can benefit a large set of customers
  • Manage recruiting and hiring efforts across direct team and broader organization

Requirements:

  • 6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning, Pricing, Brand Management, Customer Success, Account Management, Management Consulting, Marketing, B2B, and/or E-Commerce
  • 5+ years professional experience developing and leading teams while driving organizational goals
  • Bachelor's degree or equivalent practical experience
  • Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems
  • Track record of developing business plans with a demonstrated ability to navigate ambiguous situations while effectively managing multiple projects and priorities across teams


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