Dynamics CRM Implementation Specialist

hace 12 horas


San José, San José, Costa Rica Hitachi Solutions A tiempo completo

Hitachi Solutions Overview

At Hitachi Solutions, we pride ourselves on delivering industry-focused solutions that support our clients' business transformation goals. Our global presence, combined with our expertise and intellectual property, sets us apart from other Microsoft solutions integrators.

We have earned and continue to maintain a strategic relationship with Microsoft, recognizing our achievements through innovative digital solutions and services. As a part of Hitachi, Ltd., our company boasts a long and rich history of innovation, financial strength, and international presence.

Job Description

As a Dynamics CRM Implementation Specialist, you will play a crucial role in driving successful implementations across all project phases. This includes participating in discovery meetings to identify client requirements, designing and leading the design process for key modules, and collaborating with the Development Team to create and implement customizations.

You will also be responsible for conducting end-user training, creating knowledge transfer documentation, developing and refining CRM implementation standards and tools, and presenting tailored demonstrations of the technology solution.

Responsibilities:

  • Participate and drive Dynamics CRM implementations through all project phases
  • Identify client sales, marketing, and customer service requirements through discovery meetings
  • Design and lead the design process in key modules
  • Collaborate with the Development Team to create and implement customizations
  • Conduct end-user training and create knowledge transfer documentation
  • Develop and refine CRM implementation standards and tools
  • Present tailored demonstrations of the technology solution

Qualifications:

To succeed in this role, you will need strong CRM industry and product knowledge, familiarity with relational database concepts, excellent presentation, communication, leadership, and client development skills, as well as organizational and multi-tasking skills.

Additionally, you should have the ability to travel domestically and internationally up to 50% and possess a Bachelor's Degree in Computer Science, CIS, Engineering, or a related field.

Preferred Skills:

Azure DevOps experience is a plus, and Microsoft CRM Application certification is highly valued.

Benefits:

At Hitachi Solutions, we offer a comprehensive benefits package that includes equal opportunities for employment, a commitment to diversity and inclusion, and a culture that values employee growth and development.



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