CRM Data Administration Specialist
hace 2 días
**Overview**
At Emerson, we are seeking a skilled CRM Data Administration Specialist to support our organization in the effective management and utilization of standard analytics.
**Key Responsibilities**
- Collaborate with cross-functional teams to implement Oracle Analytics module and maintain data integrity
- Assist in requirement definition for standard reports and analytics
- Support users in creating and requesting new reports/dashboard
- Analyze user import requests and prepare CSV files for mass imports and updates
- Resolve issues requiring simple explanations and user training
**Additional Duties**
- Participate in the creation of standards for data administration
- Provide guidance to the user community for data clean-up activities
- Ensure data entered is regularly checked and kept up to date
**Requirements Analysis**
- Assist the Business Analyst or Functional Team in identifying business requirements from Sales, Marketing, Customer Care and Service Departments related to CRM
- Investigate system issues reported by users to determine root cause and identify potential solutions
- Consolidate system improvement requirements raised by CRM users
**Education and Experience**
- B.A. or B.S. degree in IT, IS, Computer Science, Computer Engineering or similar field, or 1-2 years of experience in CRM as Administrator or User
- Microsoft Office Software knowledge
- Intermediate Excel Skill Level
**Language Skills**
- English Intermediate Level
**Travel Requirements**
- Ability to travel globally
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