Dynamics CRM Consultant

hace 12 horas


San José, San José, Costa Rica Hitachi Solutions Ltdhitachi Solutions Ltd A tiempo completo

About Hitachi Solutions Ltd

Hitachi Solutions Ltd is a global Microsoft solutions integrator with a passion for developing and delivering industry-focused solutions that support clients in achieving their business transformation goals.

We have earned a strategic relationship with Microsoft and are recognized for our achievements in delivering innovative digital solutions and services. Our expertise, intellectual property, and industry focus set us apart from others.

A part of Hitachi, Ltd., we have a long history of innovation, financial strength, and international presence. We are one of the world's largest companies, supported by 303,000 employees in over 100 countries across 864 companies.

Remote Work Arrangements

While this position primarily operates remotely, there may be occasions where your presence is required at the office. You must reside in Costa Rica and be authorized to work here to accommodate these in-person responsibilities as needed.

Job Responsibilities

You will engage in Dynamics CRM implementations, guiding projects through all phases from discovery and planning to deployment. This ensures a smooth and inclusive journey for all stakeholders.

As a beacon of CRM/CE knowledge, you will offer insights and guidance to customers and team members. Your goal is to ensure solutions are tailored to meet client aspirations and needs effectively.

You will play an active role in uncovering clients' sales, marketing, and customer service needs through empathetic discovery meetings. This helps you gain a deep understanding of their requirements.

You will guide and facilitate the design process for key modules, collaborating closely with the Development Team to craft specifications for customizations. This includes nurturing custom code or data migration requirements, focusing on utilizing SQL Server Reporting Services.

You will conduct end-user training sessions with a nurturing approach, fostering learning and competency. You will create comprehensive knowledge transfer documentation to empower clients and ensure sustained success.

You will innovate and continuously enhance CRM implementation standards and tools, ensuring they are effective, intuitive, and user-friendly.

You will present tailored demonstrations of the technology solution, ensuring they resonate on a personal level and clearly illustrate the value and relevance to the client's unique context.

Qualifications and Skills

You possess a deep understanding and expertise in CRM industry practices and products. This knowledge nurtures client relationships.

You should have 3 to 5 years of experience, or involvement in 3+ CRM projects, such as Microsoft CRM, Salesforce, Saleslogix, Onyx, etc. A requirement of 4+ years or 5+ projects applies for a Senior CRM Consultant role.

You should have a good grasp of relational database concepts, enabling you to manage and interpret complex information effectively.

Excellent presentation and communication abilities are essential, leading discussions and information sessions with clarity and confidence.

You should demonstrate exceptional organizational and multitasking talents, coupled with a keen eye for quality, self-motivation, and a heartfelt drive for professional excellence.

You should be open to domestic and international travel, as necessary, up to 50%. Some travel will be essential.

Microsoft CRM Application certification would be a valuable asset. Experience with Microsoft SharePoint and Business Intelligence is considered advantageous.

Preferred Qualifications

A Bachelor's Degree in Computer Science, Computer Information Systems, Computer Engineering, or a related field is preferred. This underscores a strong theoretical and practical foundation.

Experience with Azure DevOps or similar project management and continuous integration tools is beneficial.

EEO Statement

We are an equal opportunity employer, considering all applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

All applicant information will be kept confidential according to EEO guidelines.



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