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Dynamics CRM Systems Architect Position

hace 2 semanas


San José, San José, Costa Rica Hitachi Solutions Ltd A tiempo completo

At Hitachi Solutions Ltd, we are a global Microsoft solutions integrator dedicated to developing and delivering industry-focused solutions that support our clients' business transformation goals.

We pride ourselves on our industry focus, expertise, and intellectual property, which truly sets us apart. Our strategic relationship with Microsoft is recognized and respected, allowing us to deliver innovative digital solutions and services year after year.

A part of the Hitachi group, we have a rich history of innovation, financial strength, and international presence, backed by 303,000 employees in over 100 countries across 864 companies.

Please note: This position is remote/virtual, and you must reside and be authorized to work in Costa Rica.

As a Dynamics CE Functional Architect, you will lead Dynamics CRM implementations through all project phases, including discovery, definition, build, test, and deploy.

Your key responsibilities will include:

  • Serving as the client's main point of contact throughout all project phases, effectively managing associated issues and risks, and ensuring on-time and on-budget implementation delivery that meets clients' needs and requirements.
  • Identifying the client's sales, marketing, and customer service requirements through discovery meetings.
  • Designing and leading the system architecture process, in partnership with the Development Team, to create, define specifications for, and implement customizations for any custom code or data migration requirements using SQL Server Reporting Services.
  • Conducting end-user training and creating and maintaining knowledge transfer documentation.
  • Developing and continuing to refine CRM implementation standards and tools.
  • Presenting tailored demonstrations of the technology solution.

You will perform in a manner consistent with the Hitachi Pillars of Strength.

To succeed in this role, you will need:

  • Strong CRM industry and product knowledge.
  • 6+ years of Dynamics experience as a Functional Consultant or Architect.
  • 4+ years of experience in system design (8+ years for a Senior Architect).
  • Familiarity with relational database concepts.
  • Strong Business Analysis skills, including requirements and business process elicitation & documentation.
  • Excellent presentation, communication, leadership, and client development skills to effectively present information to C-level management, public groups, and/or board of directors.
  • Excellent organizational and multi-tasking skills, attention to quality, self-motivation, and a strong desire to succeed.

The ideal candidate will also possess:

  • Bachelor's Degree in Computer Science, CIS, Engineering, or a related field.
  • Microsoft CRM Application certification (MB-200, MB-210-240, and MB-600) is a plus.
  • Business Analysis Certification (CBAP or similar) is a plus.
  • Microsoft SharePoint and Business Intelligence experience is a plus.
  • Experience in manufacturing, insurance, and/or banking industries is a plus.
  • Experience with Azure DevOps or similar tools is a plus.

Hitachi Solutions Ltd is an equal opportunity employer, committed to considering all applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.