Senior Guest Services Director

hace 6 días


San José, San José, Costa Rica Marriott Worldwide A tiempo completo

Role Summary

The Overnight Property Management Professional is responsible for overseeing the daily operations of a luxury hotel during the night shift. This includes managing a team of staff, monitoring operational metrics, and addressing guest concerns to deliver exceptional service.

Main Responsibilities

  • Supervise a team of night staff, ensuring they have the necessary resources to provide excellent service to guests.
  • Monitor and analyze operational data, identifying areas for improvement and implementing strategies to increase efficiency and productivity.
  • Address guest concerns and resolve issues in a timely and professional manner.
  • Work closely with the leadership team to develop and implement action plans to enhance guest satisfaction and drive business results.
  • Stay informed about industry trends, best practices, and new technologies to continuously improve operational processes and guest experiences.


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