Guest Services Professional
hace 2 días
**Job Description:**
The Front Desk Agent plays a vital role in delivering exceptional guest experiences at our hotel. As a key member of our team, you will be responsible for managing the front desk operations, ensuring efficient and accurate processing of guest transactions, and maintaining a high level of customer satisfaction.
Key Responsibilities:
- Greet and Welcome Guests: Greet all guests upon arrival, acknowledging them according to company standards, and ensure a seamless check-in experience.
- Process Guest Transactions: Accurately process all guest transactions, including room assignments, payment processing, and check-outs.
- Respond to Guest Inquiries: Respond promptly to guest inquiries, resolving any issues or concerns in a professional and courteous manner.
- Maintain Accuracy and Attention to Detail: Maintain high levels of accuracy and attention to detail when processing guest transactions and managing front desk operations.
- Collaborate with Colleagues: Collaborate effectively with other departments, including Housekeeping, Food and Beverage, and Maintenance, to ensure smooth hotel operations.
Requirements:
- High school diploma or equivalent required; degree in hospitality or related field preferred
- Previous front desk experience in a hotel or hospitality setting
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple tasks and deadlines
- Basic math skills and accuracy with cash handling
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