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Overnight Property Management Professional

hace 1 semana


San José, San José, Costa Rica Marriott Worldwide A tiempo completo

Job Description

The Senior Guest Services Director oversees the overnight operation of a luxury hotel, ensuring seamless execution of services and delivery of exceptional guest experiences. This role requires strong leadership skills, effective communication, and problem-solving abilities to address guest concerns and drive business results.

Responsibilities

  1. Lead a team of night staff, providing guidance and support to ensure smooth day-to-day operations.
  2. Monitor and analyze operational metrics, identifying areas for improvement and implementing strategies to increase efficiency and productivity.
  3. Collaborate with the leadership team to develop and implement action plans to prevent guest issues and enhance overall guest satisfaction.
  4. Develop and maintain relationships with key stakeholders, including guests, colleagues, and external partners.
  5. Stay up-to-date on industry trends, best practices, and new technologies to continuously improve operational processes and guest experiences.