Customer Service Representative

hace 2 días


San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

About Midland Credit Management, Inc.

We are a global team of over 4,000 employees dedicated to empowering consumers to take control of their financial lives. Our daily mission is to provide debt recovery solutions that support consumers in rebuilding their futures and improving their well-being.

We recognize that our success depends on hiring exceptional individuals who bring diverse perspectives, a collaborative spirit, and a passion for achieving outstanding results. If you're driven by results, have a strong desire to help others, and thrive in an innovative environment, this could be the ideal opportunity for you.

The role of Transfer Agent is pivotal in our operations, as it involves responding to incoming consumer phone calls or making outbound calls to establish consumer account ownership (Right Party Contacts). This critical function requires adhering to pre-established scripts and procedures to ensure regulatory compliance.

Key Responsibilities:

  • Route verified consumers to specific departments.
  • Document interactions in our CRM System.

Minimum Requirements:

  • High School Diploma or equivalent education.
  • English language proficiency at B1 level.
  • Age 18 or above.
  • Familiarity with basic computer skills and office tools.
  • Strong problem-solving, time management, organizational, and customer service skills.

PREFERRED QUALIFICATIONS:

Essential Skills and Attributes:

  • Effective problem-solving and time management skills.
  • Ability to communicate assertively and work towards objectives.

What We Offer

We understand the importance of balancing work and life, while also providing opportunities for growth and development. Our compensation and benefits programs prioritize supporting and recognizing our employees' contributions. We offer a range of wellness initiatives, volunteer opportunities, and employee education programs, demonstrating our commitment to your overall well-being and career aspirations.



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