Guest Service Supervisor

hace 7 días


Alajuela, Alajuela, Costa Rica Marriott International, Inc A tiempo completo
Job Description

Marriott International, Inc is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

Responsibilities:
  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
  • Enter Marriott Rewards information.
  • Ensure rates match market codes, document exceptions.
  • Secure payment prior to issuing room key, verify/adjust billing.
  • Compile and review daily reports/logs/contingency lists.
  • Complete cashier and closing reports.
  • Supply guests with directions and property information.
  • Accommodate guest requests, contacting appropriate staff if necessary.
  • Follow up to ensure requests have been met.

Core Competencies:

  • Excellent communication skills.
  • Ability to multitask and work under pressure.
  • Strong problem-solving skills.
  • Proficient in using computers and POS systems.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career advancement.
  • A collaborative and supportive work environment.

About Us:

Marriott International, Inc is a global hospitality company that delivers personalized services to its guests. We are committed to creating memorable experiences for our guests and employees alike.



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