Front Desk Operations Supervisor

hace 3 días


Alajuela, Alajuela, Costa Rica Marriott International, Inc A tiempo completo

Job Summary:

We are seeking a skilled Front Desk Operations Supervisor to join our team at Marriott International, Inc. This role is responsible for overseeing the front desk operations, ensuring seamless guest experiences, and driving team performance.

About Us:

Marriott International, Inc. is a global hospitality leader with a rich history of delivering exceptional customer experiences. Our mission is to provide warm and welcoming environments that make every moment count.

Key Responsibilities:

As a Front Desk Operations Supervisor, you will be responsible for:

  • Managing front desk operations, including check-in/check-out processes, room assignments, and guest services.
  • Coordinating with housekeeping, bell staff, and other departments to ensure smooth guest experiences.
  • Monitoring and maintaining high standards of cleanliness, safety, and security throughout the property.
  • Providing exceptional customer service, resolving guest complaints, and exceeding expectations.
  • Supervising and training front desk staff to ensure they meet company standards and expectations.
  • Maintaining accurate records, reports, and data to inform business decisions.

Requirements:

To succeed in this role, you will need:

  • A high school diploma or equivalent and 2+ years of experience in a related field.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment, multitasking and prioritizing tasks effectively.
  • Basic computer skills, including proficiency in Microsoft Office and property management systems.
  • Able to stand, sit, or walk for extended periods, lift up to 25 pounds, and move around the property as needed.

Benefits:

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. As a member of our team, you'll enjoy a dynamic work environment, collaborate with talented colleagues, and make a real impact on our guests' experiences.



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