Highly Skilled Technical Specialist for Enterprise Support
hace 10 horas
Citrix is a leading provider of secure digital workspace technology, empowering customers to work from anywhere with freedom and flexibility. Our mission is to create a sustainable and equitable future for all, by reducing commuting emissions and energy consumption.
Job DescriptionWe are seeking an exceptional Escalation Engineer to join our team. As a key member of our support organization, you will provide an outstanding customer experience by identifying and resolving complex issues related to Citrix Virtual Apps and Desktops. Your expertise will be instrumental in driving confident communication and delivering results that exceed customer expectations.
Required Skills and Qualifications- Bachelor of Science in Computer Science or 5+ years of demonstrated ability in a Tech Support environment, including a minimum of 2-3 years within an Escalation-level team collaborating with Engineering to resolve problems within Enterprise-level customer environments.
- English professional proficiency with strong written and verbal communication skills, enabling effective connection with senior management.
- Expertise in Active Directory, Group Policies, and Windows Server Architecture.
- Deep understanding of Networking fundamentals, including Load balancing, Routing, switching, VLAN, Firewall, DMZ, etc.
- Familiarity with Common protocols such as TCP/IP, NAT, DHCP, DNS, etc.
- Proficiency in Virtualization technologies: XenServer, VMware ESXi, Nutanix AHV, and/or Microsoft Hyper-V.
- Strong debugging, troubleshooting, and diagnostic tools experience: WinDBG Dump analysis, WPR, Perfmon, Systernals, Event Logs, etc.
- Knowledge of Storage basics: NFS, Block Storage, Object Storage, replication, backup, iSCSI, Fiber Channel, RAID, disk technologies or Solid grasp of Linux operation system (boot process, iptables, cron, udev, nfs, etc.).
- Understanding of Virtualized GPU Basics on-premises (XenServer, VMware ESX, Nutanix AHV, Microsoft Hyper-V) and/or Cloud (AWS, Azure or GCP): Nvidia vGPU, AMD MxGPU, Intel GVT, Dedicated GPUs (passthrough), virtual GPUs, hardware and software encoders and decoders, H.264/H.265, JPEG, RLE, YUV420, YUV444, FPS.
- A competitive total rewards package* that includes:
- 18 weeks of paid parental leave.
- Health and wellness benefits.
- Employee assistance program.
- Retirement benefits.
- Time off and absence programs.
- Professional development and mentorship opportunities.
- Paid volunteer time and charitable matching of employee contributions.
We prioritize diversity, equity, inclusion, and a culture of belonging, celebrating the courageous and authentic selves that bring innovation to our work. We believe this approach helps us make a positive impact on the planet, our business, and our communities. At Citrix, we empower individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption. Join us in creating a more sustainable and inclusive future.
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