Immigration Case Intake Specialist
hace 3 semanas
Eagan Immigration Pllc is a US-based law firm dedicated to providing top-notch immigration services to our clients. We care about our clients and their families, aiming to support them throughout their immigration journey.
Job Description: Intake SpecialistWe are seeking an experienced Intake Specialist to join our team in Heredia, Provincia de Heredia. As an Intake Specialist, you will play a vital role in gathering initial information from potential clients to accurately screen for case viability and success avenues.
Your primary responsibilities will include:
- Conducting initial intake screening calls with potential clients to gather information for consultation review;
- Keeping meticulous and detailed notes on conversations, quickly and efficiently sharing information internally;
- Uploading all intake information to client profiles;
- Tracking calendar appointments and client communications;
- Communicating regularly with Consultations Attorney and other legal teammates for questions or training updates;
- Documenting KPIs and other tracking information for the team;
- Responding to all MyCase messages the same day they are received;
- Leveraging training from legal teams to draw out essential information;
- Providing impeccable customer service to potential clients.
The ideal candidate will possess:
- A college degree from Social Sciences, such as sociology, anthropology, social work, social communications, political sciences, or psychology;
- Fully bilingual (minimum B2+);
- Previous experience in customer service or client relationship management in a professional services environment;
- MS Office savvy skills;
- Ability to work in a hybrid mode (2 days WFO + 3 days WFH);
- Access to reliable internet speed of at least 50-100 MB;
- Strong verbal and written communication skills;
- Flexibility and the ability to adapt in a fast-paced environment;
- Willingness to adhere to the company values of compassion, innovation, communication, and commitment.
As an equal opportunity employer, Eagan Immigration evaluates qualified applicants without regard to race, color, religions, gender, national origin, age, sexual orientation, gender identity, or expression. If you are passionate about immigration services and possess the required skills and qualifications, we encourage you to apply.
-
Immunization Coordinator
hace 2 meses
San Francisco, Heredia, Costa Rica Eagan Immigration Pllc A tiempo completoThe Eagan Immigration case intake specialist plays a vital role in the initial stages of client interactions, ensuring a smooth and accurate screening process for potential case viability and success avenues.This position is responsible for gathering information from potential clients, following a precise script, and maintaining attention to detail in...
-
Case Handling Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Digital Risk, Llc. A tiempo completoCompany DescriptionDigital Risk, Llc. applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Digital Risk, Llc. and is reflected in the company's Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized digital...
-
Human Resources Support Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Auxis A tiempo completoKey Responsibilities:Provide primary support to associates calling the Open-Door Support team, addressing general questions about portal navigation, the Open-Door program, and HR policies and procedures. Utilize an online knowledge base for guidance and information. Manage administrative tasks related to open-door processes, using a case management tool for...
-
HR Operations Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Auxis A tiempo completoAuxis Job Opportunity: HR Services Analyst**Job Summary:**The primary purpose of this role is to serve as the first point of contact for associates interacting with the Open-Door Support team. Respond to general inquiries regarding portal navigation, the Open-Door program, and HR policies and procedures by referring to an online knowledge base for...
-
HR Services Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Auxis A tiempo completoAbout AuxisAuxis is a dynamic organization that values excellence in its services. As an HR Services Analyst, you will play a crucial role in ensuring the highest level of service delivery to our clients.Compensation and BenefitsThe salary for this position is estimated to be around $65,000 - $80,000 per year, depending on location and experience.Job...
-
IT Support Specialist
hace 5 días
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completoJob Title: IT Support SpecialistHewlett Packard is seeking a skilled IT Support Specialist to join their team. This role involves resolving technical issues, providing excellent customer service, and representing the company in a professional manner.About the Role:This is a challenging and rewarding opportunity for individuals who enjoy working with...
-
Infrastructure Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Ibm A tiempo completo**Key Responsibilities**The Infrastructure Specialist position is a key part of our team, responsible for delivering solutions that meet the needs of our customers and products.As a member of our team, you will be responsible for prioritizing tasks, choosing the best method, and providing technical guidance to ensure the smooth operation of our...
-
Regulatory Compliance Reporting Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica 360Training A tiempo completoAt 360Training, we are seeking a skilled Regulatory Compliance Reporting Specialist to join our team. The estimated annual salary for this position is $65,000-$85,000 based on industry standards and location.About the Role:The Compliance Reporting Specialist will be responsible for submitting students' course completion credit hours to regulators in...
-
Technical Support Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoAbout the RoleThe Technical Support Specialist will be part of a global organization, ensuring timely and effective case resolution for our customers.Key ResponsibilitiesAssist customers on critical issues and high-priority cases.Communicate with customers and teams through case, phone, and digital methods.Manage customer expectations and experience.Assess,...
-
Business Operations Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Lseg (London Stock Exchange Group) A tiempo completoJob Description:We are seeking a highly skilled Business Operations Specialist to join our team. This role is responsible for managing the case allocation system, ensuring accurate and timely updates of research information, and preparing monthly reports.Company Overview:LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure...
-
HR Operations Support Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Citi A tiempo completoCiti is seeking a highly organized and detail-oriented HR Operations Support Specialist to join our team. The successful candidate will provide day-to-day operations support in alignment with Citi’s operations support infrastructure and processes.Responsibilities:Support case inquiry management team with case, live agent support and phone.Serve as the...
-
HR Support Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob OverviewCiti is seeking an HR Support Specialist to join our Operations team. This role will provide critical support services, including customer inquiries and case management.Key Responsibilities:Support the case inquiry management team with case, live agent, and phone interactions. Serve as an instructor for employees on systems and self-service...
-
Human Resources Support Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Grupo Stt A tiempo completo**Responsibilities**:Deliver first-line and second-line support for HR inquiries across the employee lifecycle, from new hires to those leaving the business.Perform accurate filing and execution of transactions for general HR data processing in support of HR functions.Achieve stated performance measures and adhere to established customer service standards....
-
Human Resources Operations Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob SummaryWe are seeking an experienced Human Resources Operations Specialist to join our team at Citi. In this role, you will be responsible for providing operations support services, including customer support on HR-related topics such as total rewards, compensation, benefits, and learning.Main Responsibilities:Support case inquiry management team with...
-
Technical Support Specialist for Cloud Solutions
hace 3 días
San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completoAbout the Role">We are seeking a skilled Technical Support Specialist to join our team at Cloud Software Group. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers, ensuring they have a seamless experience with our cloud-based products.Key ResponsibilitiesAnswering incoming customer support requests in...
-
3D Visualization Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Hangar Worldwide A tiempo completoIn your role as a 3D Visualization Specialist at Hangar Worldwide, you will play a crucial part in bringing creative ideas to life. Leveraging your expertise in various 3D software and extended knowledge of Unreal Engine, you will create high-fidelity, photo-real visual experiences for our clients. Your key responsibilities will include:Intake and processing...
-
Technical Licensing Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Equifax A tiempo completoAt Equifax, we are seeking a highly skilled Technical Licensing Specialist to join our team. This role offers a competitive salary of $120,000 - $180,000 per annum.About the RoleThis is a unique opportunity to work on high-profile projects, negotiating agreements with suppliers for software licenses and maintenance contracts. As a Technical Licensing...
-
HR Data Operations Specialist
hace 3 semanas
San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completoAbout the RoleWe are seeking an experienced HR Data Operations Specialist to join our team at Sysco Costa Rica. This role is a key part of our Human Resources department, and you will be responsible for ensuring the accuracy and integrity of critical HR data.Job Responsibilities:Data Processing: Perform back-end transaction/data processing to ensure that...
-
Program Management Specialist
hace 4 semanas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout Amazon Support Services Costa Rica SrlAmazon Support Services Costa Rica Srl is one of the most innovative and fastest-growing businesses at Amazon. This role sits within Devices Brand Studio, the internal creative partner for Amazon Devices & Services teams.Salary: $75,000 - $90,000 per yearThe ideal candidate will have a strong background in program...
-
Technical Support Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoAt ServiceNow, our goal is to provide exceptional customer experiences. We're looking for a skilled Technical Support Specialist to join our team and contribute to our mission.This role involves working with customers to resolve technical issues and provide best-in-class support. As a Technical Support Specialist, you will be responsible for troubleshooting...