Immigration Case Intake Specialist

hace 3 semanas


San Francisco, Heredia, Costa Rica Eagan Immigration Pllc A tiempo completo
About Eagan Immigration

Eagan Immigration Pllc is a US-based law firm dedicated to providing top-notch immigration services to our clients. We care about our clients and their families, aiming to support them throughout their immigration journey.

Job Description: Intake Specialist

We are seeking an experienced Intake Specialist to join our team in Heredia, Provincia de Heredia. As an Intake Specialist, you will play a vital role in gathering initial information from potential clients to accurately screen for case viability and success avenues.

Your primary responsibilities will include:

  • Conducting initial intake screening calls with potential clients to gather information for consultation review;
  • Keeping meticulous and detailed notes on conversations, quickly and efficiently sharing information internally;
  • Uploading all intake information to client profiles;
  • Tracking calendar appointments and client communications;
  • Communicating regularly with Consultations Attorney and other legal teammates for questions or training updates;
  • Documenting KPIs and other tracking information for the team;
  • Responding to all MyCase messages the same day they are received;
  • Leveraging training from legal teams to draw out essential information;
  • Providing impeccable customer service to potential clients.

The ideal candidate will possess:

  • A college degree from Social Sciences, such as sociology, anthropology, social work, social communications, political sciences, or psychology;
  • Fully bilingual (minimum B2+);
  • Previous experience in customer service or client relationship management in a professional services environment;
  • MS Office savvy skills;
  • Ability to work in a hybrid mode (2 days WFO + 3 days WFH);
  • Access to reliable internet speed of at least 50-100 MB;
  • Strong verbal and written communication skills;
  • Flexibility and the ability to adapt in a fast-paced environment;
  • Willingness to adhere to the company values of compassion, innovation, communication, and commitment.
Estimated Salary: $60,000 - $80,000 per year

As an equal opportunity employer, Eagan Immigration evaluates qualified applicants without regard to race, color, religions, gender, national origin, age, sexual orientation, gender identity, or expression. If you are passionate about immigration services and possess the required skills and qualifications, we encourage you to apply.



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