Human Resources Support Specialist

hace 2 meses


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

Key Responsibilities:

Provide primary support to associates calling the Open-Door Support team, addressing general questions about portal navigation, the Open-Door program, and HR policies and procedures. Utilize an online knowledge base for guidance and information. Manage administrative tasks related to open-door processes, using a case management tool for tracking requests and collaborating with other service center employees as needed.

Key Skills and Responsibilities:

  • Answer general questions regarding portal navigation, the Open-Door program, and HR policies and procedures.
  • Use a case management tool for recording and administering requests, and may assist with opening, recording, processing, or closing cases.
  • Seek guidance or transfer complex and/or confidential inquiries/requests to the Supervisor or Manager.
  • Ensure accurate and approved information.
  • Perform intake, sorting, tracking, and distribution for documents arriving at the service center for processing.
  • Assist with basic transactions as assigned according to procedure, policy, and direction.
  • Show precise Active-Listening skills and demonstrated verbal and written communication skills.
  • Experience working with Microsoft Tools and Applications.


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