Human Resources Support Specialist

hace 2 meses


San Francisco, Heredia, Costa Rica Grupo Stt A tiempo completo

**Responsibilities**:
Deliver first-line and second-line support for HR inquiries across the employee lifecycle, from new hires to those leaving the business.
Perform accurate filing and execution of transactions for general HR data processing in support of HR functions.
Achieve stated performance measures and adhere to established customer service standards. Conduct special projects as requested. The case management function is the main responsibility, but the role also provides support for escalated cases and specialized cases. Effectively analyze, evaluate, and resolve complex issues escalated by HR Specialists, managing each case through quick and accurate resolution. Use each engagement as a teachable moment for the HR Specialist and inquiring colleague to be more informed.

**Key Requirements**:
Previous experience (2-3 years) in general human resources, shared services, or customer service is preferred.
Advanced knowledge of HR systems (Workday and Service Now preferred), case handling procedures, overall HR policies and procedures, specific COE policies and procedures, and internal training assistance are required.
Ability to interpret and communicate HR policies, procedures, and programs is necessary.
Critical thinking, problem-solving, and judgment skills are critical.
A service-oriented attitude and willingness to learn are essential.
Possess good listening skills and perseverance to work with all types of employees.
Ability to maintain a positive attitude is required.
Individuals should be able to prioritize and organize a high volume workload.
English language - reading, writing, and speaking are required.

**Benefits**:
Monday to Friday work schedule



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