Senior Account Relationship Manager
hace 2 días
Job Summary
This role is responsible for developing and maintaining strategic relationships with key accounts, driving business growth through optimized strategies and process improvements. The role serves as a primary point of contact for customers/partners, addressing operational issues, concerns, and escalations.
Key Responsibilities:
- Manage operational business relationships with mid-sized to large accounts, collaborating with project and account teams to design customer solutions and optimize operational processes.
- Analyze account financials to develop financial strategies that maximize profitability and ROI for both the organization and the customer.
- Serve as a point of contact for customers/partners on operational issues, concerns, and escalations.
- Identify process gaps, advocate for process improvements, and implement changes to enhance operational efficiency and customer satisfaction.
- Prepare presentations and reports for senior management and key stakeholders, outlining the status of strategic accounts, financial performance, and operational excellence initiatives.
- Participate in negotiations for contracts and agreements with key customers or partners to ensure favorable terms aligned with organizational objectives.
- Develop strategies for gathering, analyzing, and acting on customer feedback to improve customer satisfaction and loyalty.
- Maintain detailed records, documentation, and reports related to customer interactions, operational processes, and project progress, adhering to relevant regulations and standards.
- Identify and manage risks associated with customer accounts and operational processes to ensure business continuity.
Requirements:
- Four-year or graduate degree in Sales, Marketing, Business Administration, or a related field, or commensurate work experience or demonstrated competence.
- Typically 4-7 years of work experience in account management, business development, supply chain, customer service, or a related field, or an advanced degree with 3-5 years of work experience.
Preferred Certifications:
- Certified Sales Operations Professional (CSOP)
Estimated Salary Range: $80,000 - $120,000 per annum, depending on location and experience.
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