Workflow Efficiency Coordinator
hace 5 días
About Amzn Support Srvcs Costa Rica
">We are committed to providing exceptional customer experiences, and we're looking for a skilled Workflow Analyst to join our team. As a key player in our organization, you will be responsible for ensuring that multiple sites meet service levels by planning staffing needs, blending work mixes, and adjusting call queues.
Responsibilities
">- ">
- Ensure daily service levels in all Operational Units by working closely with Capacity Planning, local site leadership, and other sites' leadership teams.">
- Coordinate site staffing needs, including the reporting of headcount numbers by shift and Operational Unit.">
- Identify workflow headcount deficiencies and overages, driving overtime hours and Voluntary Time Off as needed.">
- Develop and maintain workflow-related trackers to drive day-to-day site-wide production efficiency.">
- Drive special projects to maximize efficiency and increase production and quality.">
Requirements
">• Bachelor's Degree in a quantitative field (engineering, economics, math, statistics) or at least 3 years of relevant work experience.
• Strong analytical and mathematical skills.
• Excellent Excel and MS Office skills.
• Ability to communicate effectively with internal and external partners.
• Ability to work in a fast-paced environment and adapt to changing circumstances.
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