Technical Support Expert

hace 6 días


San José, San José, Costa Rica Smartsheet A tiempo completo

About Us
At Smartsheet, we deliver a platform that helps teams and millions of people worldwide accomplish their best work.

The Job Description
We're looking for a dedicated Technical Support Specialist to join our team, focusing on delivering top-notch customer support and contributing to our global operations.

Your Key Responsibilities
Support our customers through various channels, ensuring timely and effective issue resolution
Collaborate with team members to develop and implement process improvements
Stay up-to-date on industry trends and product developments to enhance your expertise
Achieve high levels of customer satisfaction and quality assurance

Your Qualifications and Experience
Strong communication and interpersonal skills, with excellent written and verbal English language abilities
Proven experience in customer-facing roles, preferably in a SaaS environment
Ability to work effectively in a remote team setting, with flexibility to adapt to changing priorities

Our Benefits Package
Inclusive health insurance coverage for full-time employees and dependents
Eligibility for equity rewards and restricted stock units (RSUs)
A monthly stipend to aid in your professional development and well-being
An extensive time-off policy, including vacation days, flexible hours, and paid maternity/paternity leave
Ongoing opportunities for growth and development through Udemy courses and company-funded perks



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