Vacation Rental Portfolio Growth Specialist
hace 21 horas
About Angel Host
Angel Host is a Canadian-based, data-driven and tech-enabled Vacation Rental Maximization service provider that helps Property Managers and Owners worldwide outperform their market.
We were founded by highly experienced, award-winning entrepreneurs and hospitality operators, and are supported by some of the most prominent Venture Capital Funds in the world. Our mission is to become a worldwide leader in vacation rental management, and we're on the right track, currently working with 800+ properties in the US, Canada, Mexico, the Caribbean, and Europe.
Job Description: Client Success & Account Manager
This role involves being our company's main point of contact with our vacation rental management clients (Property Managers & Owners). As an Angel Host Client Success & Account Manager, you'll leverage your knowledge of the short-term rental industry and provide outstanding service to ensure our clients stay and expand their portfolio of properties.
Your Key Responsibilities:
- Establish strong work relationships with Property Managers and Owners
- Solve day-to-day problems with a patient yet firm consultative approach
- Help clients reach their business goals and ensure their portfolio is performing well
- Produce client reports and audits that showcase the value we bring to them
- Understand financial reports and be ready to answer any questions clients might have about them
- Stay up-to-date on key performance indicators such as Booking Revenue, Occupancy Rate, Average Daily Rate, and Booking Velocity
- Collaborate with the Guest Services Team to improve the guest experience and find ways to enhance SOPs
- Develop referral opportunities from satisfied clients
- Support clients in growing their portfolio and integrating new properties with Angel Host
- Lead the onboarding process for new clients
- Adjust, suggest, and implement SOPs to improve working relationships with clients and internal teams
- Closely collaborate with the Listing Optimization Team to monitor listing performance and ranking in OTAs
- Troubleshoot operational issues related to listing optimization, channel distribution, property management software, rates management, calendar availability, double bookings, and OTAs
Your Qualifications:
- At least 3 years of experience in Account Management or a similar Client-Facing position
- At least 3 years of experience in Vacation Rental Management
- English as your mother tongue, ideally bilingual in Spanish
- Strong confidence and interpersonal skills to build trust and communicate empathy
- Comfortable with numbers and defending pricing recommendations
- Proficient in Excel or Google Sheets
- Strong initiative and willingness to take ownership of responsibilities
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