Operations Manager For E-Commerce Payments Business

hace 5 días


San José, San José, Costa Rica Premier Media A tiempo completo

Hello, we are Premier Media, a pioneering e-commerce payments business. We are seeking a seasoned Operations Manager to spearhead our processor relationships.

**About the role:**

As a key member of our team, you will be responsible for:

Establishing and maintaining strong relationships with processors:

1. Negotiate agreements and contracts with processors.

2. Act as the main point of contact for maintaining and nurturing processor relationships.

3. Coordinate with the processing app and approval system to ensure smooth operations.

**Post-Approval Client Management:**

Design and implement a system for managing approved clients:

1. Communicate with clients to address any issues or concerns promptly.

2. Maintain a high level of customer satisfaction by providing excellent post-approval support.

**Client Lead Management:**

Interact with inbound client leads and act as the main point of contact:

1. Close deals with potential clients and convert them into active accounts.

2. Efficiently enter client leads into the system for further processing and management.

Please note that you will be expected to meet high standards and be challenged in this role, but you will also be supported in your growth professionally and personally. We are looking for someone with experience working with e-commerce merchant processors, as this will allow you to add more value, faster.

**Requirements:**

1. Prior experience in the merchant processing industry is preferred.

2. Strong organizational skills with a keen attention to detail.

3. Self-motivated and driven to achieve targets and meet deadlines.

4. Excellent communication and interpersonal skills.

5. Ability to work in U.S. time zones to coordinate with clients and processors.

**Benefits:**

1. Work with an existing talented team.

2. Completely remote schedule.

3. Location independence.

4. You will be working with exciting projects.



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