Business Operations Analyst for Financial Services
hace 1 mes
Western Union: A Global Leader in Financial Services
We are seeking a highly skilled Business Operations Analyst to join our team in the WU Digital Payments department. As a key member of our team, you will play a critical role in ensuring the smooth operation of our financial services.
About the Role:
- You will be responsible for analyzing complex business problems and issues using data from internal and external sources to provide insight to decision-makers.
- Making recommendations and strategic plans based on business data and market knowledge.
- Consulting users and leading cross-functional teams to address business issues.
- Answering inquiries and resolving problems and issues.
- Supporting internal and external payment inquiries and engaging payment vendors and partners when necessary.
- Performing various administrative functions including reporting and maintaining account notes.
- Ensuring all requests are processed accurately and within Service Level Agreements.
- Partnering with digital departments to support customer enquiries or issues.
- Executing accurate, valid, and timely early monitoring control for settlement, refund, remittance and billing transactions.
- Contributing to ensuring outstanding customer service quality levels and risk management measures.
Requirements:
- 2+ years of experience working in the financial sector or equivalent.
- Bachelor degree in Finance, Business Administration, Industrial Engineering or IT-related field, highly preferred.
- Online payments and banking experience.
- Fluency in English with outstanding verbal, writing, and listening skills (B2+).
- Ability to produce datasets and reports for analysis using PowerBI and Advanced MS Excel.
- Excellent analytical, critical thinking and problem-solving skills with attention to detail.
- Ability to work independently and take ownership of various parts of a project/initiative.
- Confidence in making instinctual and logical decisions with little or no supervision.
- Customer experience mindset and Agile approach.
- Incident management skills and ability to follow up with vendor, partners and technical teams.
What We Offer:
- A competitive salary of $80,000 - $110,000 per annum, depending on experience.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
Schedule Flexibility Required:
This role requires schedule flexibility to meet the needs of the business. You must be available to work varied hours, including evenings and weekends.
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