Business Operations Analyst for Financial Services

hace 1 mes


San José, San José, Costa Rica Western Union A tiempo completo

Western Union: A Global Leader in Financial Services


We are seeking a highly skilled Business Operations Analyst to join our team in the WU Digital Payments department. As a key member of our team, you will play a critical role in ensuring the smooth operation of our financial services.



About the Role:



  • You will be responsible for analyzing complex business problems and issues using data from internal and external sources to provide insight to decision-makers.
  • Making recommendations and strategic plans based on business data and market knowledge.
  • Consulting users and leading cross-functional teams to address business issues.
  • Answering inquiries and resolving problems and issues.
  • Supporting internal and external payment inquiries and engaging payment vendors and partners when necessary.
  • Performing various administrative functions including reporting and maintaining account notes.
  • Ensuring all requests are processed accurately and within Service Level Agreements.
  • Partnering with digital departments to support customer enquiries or issues.
  • Executing accurate, valid, and timely early monitoring control for settlement, refund, remittance and billing transactions.
  • Contributing to ensuring outstanding customer service quality levels and risk management measures.


Requirements:



  • 2+ years of experience working in the financial sector or equivalent.
  • Bachelor degree in Finance, Business Administration, Industrial Engineering or IT-related field, highly preferred.
  • Online payments and banking experience.
  • Fluency in English with outstanding verbal, writing, and listening skills (B2+).
  • Ability to produce datasets and reports for analysis using PowerBI and Advanced MS Excel.
  • Excellent analytical, critical thinking and problem-solving skills with attention to detail.
  • Ability to work independently and take ownership of various parts of a project/initiative.
  • Confidence in making instinctual and logical decisions with little or no supervision.
  • Customer experience mindset and Agile approach.
  • Incident management skills and ability to follow up with vendor, partners and technical teams.


What We Offer:



  • A competitive salary of $80,000 - $110,000 per annum, depending on experience.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.


Schedule Flexibility Required:


This role requires schedule flexibility to meet the needs of the business. You must be available to work varied hours, including evenings and weekends.


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