Digital Operations Supervisor

hace 1 mes


San José, San José, Costa Rica Western Union A tiempo completo
Job Title

Digital Operations Supervisor - Financial Services Expert

About the Role

We are seeking a skilled Digital Operations Supervisor to join our team at Western Union. As a key member of our operations team, you will play a crucial role in ensuring the effective execution of digital operations across the organization.

Key Responsibilities
  • Lead systems projects to support product or regulatory needs, driving successful project completion and thorough documentation.
  • Develop business intelligence reports and user testing efforts, consistently meeting project deadlines while sharing information effectively throughout the process.
  • Translate high-level complex business requirements into technical design, ensuring regulatory authority and user architecture needs are met while serving as a liaison between business operations, support departments, and developers.
  • Identify and recommend improvements to management, enhancing overall operational efficiency.
  • Recommend key metrics for tracking performance and develop complex reports, dashboards, and scorecards to track metrics from multiple data sources.
  • Support global digital operational readiness, ensuring all requirements are met to mitigate potential customer and financial impact through exception flow and incident management approach.
Requirements
  • 3+ years of experience working in the financial sector or equivalent, with excellent people management skills and 2+ years of experience as a team leader following the sun model.
  • Bachelor's degree in Finance, Business Administration, Industrial Engineering, or related fields, with a proven track record of delivering well-documented data requirements.
  • Demonstrated experience as a Business Analyst, translating business requirements into technical requirements and working with relational database concepts, including writing moderately complex queries for ad hoc analysis.
  • Minimum 2 years of experience in complex consumer financial services/digital payment services organizations with multiple financial products, or a regulatory agency or law firm involving payment services compliance issues relating to anti-money laundering.
  • Project management experience/knowledge, with the ability to drive projects to successful completion.
  • Strong interpersonal, analytical, problem-solving, influencing, prioritization, decision making, and conflict resolution skills.
  • Ability to interact and communicate effectively, orally and in writing, with all levels of management.
  • Being curious, attention to details in combination with assertiveness to go above and beyond expectations.
  • Strong storytelling ability as part of global incident management role.
  • Knowledge of MS Project, Advanced MS Excel, MS Word, SQL intelligence Power Bi tool (preferred).
Compensation

The estimated salary for this position is $80,000 - $110,000 per annum, based on industry standards and location.

Benefits

We offer a hybrid work model, paid time off, in-house company doctor services, continuing education, transportation services options, parking spaces, and more.



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