Chief Operations Supervisor

hace 2 semanas


San José, San José, Costa Rica Td Synnex A tiempo completo
Job Title: Chief Operations Supervisor

Job Summary: The Chief Operations Supervisor is a crucial role within the IT Service Operations team, responsible for delivering high-performance, secure, and reliable systems, platforms, and networks. This position requires a strong leadership and technical background, with a focus on driving operational excellence, improving processes, and ensuring seamless service delivery.

Key Responsibilities:

  • Lead and manage a team of IT Service Operations agents to ensure efficient process execution, procedure documentation, and continuous improvement.
  • Supervise the allocation of incidents and service requests, ensuring timely resolution and adherence to Service Level Agreements (SLAs).
  • Collaborate with engineering and architecture teams to ensure platforms have the correct capacity and performance, both currently and in the future.
  • Develop and implement operational procedures to ensure optimal system performance, security, and reliability.
  • Maintain and improve key operational processes and procedures related to the operational running of enterprise environments.

Requirements:

  • 5 to 8 years of relevant work experience in IT Service Operations or a related field.
  • 1 to 3 years of experience in managing or supervising employees.
  • Bachelor's Degree in Information Technology or a related field.
  • ITIL, Project Management, and other relevant certifications.

What We Offer:

At Td Synnex, we provide a comprehensive benefits package, opportunities for career growth and development, and a diverse and inclusive work environment. We are committed to supporting our employees' well-being and success.


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