IT Operations Student Worker: Supporting End User Computing
hace 3 semanas
We are seeking a highly motivated and detail-oriented IT Operations Student Worker to join our End User Computing (EUC) team. As an EUC Student Worker, you will play a critical role in supporting the delivery of EUC solutions for Personal Computing (PC), Small Form Factor (SFF) devices, and imaging for our Costa Rica/LAR sites.
In this position, you will assist the LAR Site Supervisor with various tasks, including:
- IT Service Center support: You will oversee PC service center activities, coordinate local communication, manage operations supply requests and purchase orders, and escalate site issues as needed.
- Peripheral / Direct Order Process Support: You will help coordinate the final delivery of direct-order peripherals with Intel workers and support service inquiries and escalations.
- LAR Imaging support: You will be the regional point of contact for imaging needs, work with local suppliers, and support new/change service requests, quarterly PO creation, service inquiries, and escalations.
- LAR (SFF) support: You will manage local service providers across the LAR region, support new/change service requests, monthly billings, reporting, service inquiries, and escalations.
You will also be responsible for supporting on-demand operations activity requests by the LAR site supervisor, such as process and documentation improvements, audit and asset management support.
RequirementsTo succeed in this role, you will need:
- A strong analytical and troubleshooting mindset
- The ability to multitask and prioritize tasks effectively
- Excellent communication skills in English and Spanish
- Flexibility, self-motivation, and a sense of urgency
- Strong problem-solving and root cause analysis skills
- A comfortable working style with geographically distributed teams
- Strong customer orientation
To be considered for this role, you must meet the following qualifications:
- Be an active student pursuing a Bachelor's degree in business or technical program
- Have intermediate to advanced English language proficiency
- Hold an unrestricted permanent right to work in Costa Rica
While not required, having experience in IT service center operations, end user computing operations, or basic data analysis would be beneficial.
BenefitsThis role offers a competitive salary, bonuses, and benefits package that includes health, retirement, and vacation plans. In addition, you will have the opportunity to work in a hybrid environment, splitting your time between working on-site at our Intel site and off-site.
The estimated annual salary for this role is $60,000-$80,000, depending on location and experience. We offer a total compensation package that ranks among the best in the industry, with opportunities for growth and development within our organization.
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