Business Development Manager
hace 2 meses
We are seeking a seasoned Service Delivery Manager to own the customer operational business relationship of mid-size to large domestic accounts. As the primary point of contact for operational & tactical issues of medium to high complexity, you will represent the delivery of all services to the customer, managing performance metrics, reporting, escalation & communication.
Responsibilities:
- Lead and develop product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.
- Represent services on product or solution core teams and provide service requirements into product development stages/phases.
- Perform business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements.
- Collaborate with regions/WW regarding service and support planning, implementation and performance.
- Responsible for cost management revenue as part of the achievement of gross margin achievement and supports identifying incremental revenue opportunities.
- Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value.
- Leads key business initiatives in support of operational or financial improvement.
Requirements:
- Typically 3 to 5+ years to establish proven track record in directly related business.
- Typically first level university degree or equivalent work experience; advanced degree is a plus.
- An intermediate Excel level is required.
Key Skills:
- Ability to prepare clear, concise and persuasive communications for multiple audiences.
- Moderate knowledge of IT and services industry Knowledge of company organization, policies, HPS services offerings, end to end processes, tools, and routes to market.
- General technical understanding of products.
- Problem detection and analysis of root cause to implement a corrective action plan.
- Crisis & conflict management.
- Leads teams to achieve results.
- Moderate level of planning, project management and change management skills.
- Good communication skills.
- Influence within same team and level.
- Ability to build & manage strong business relationships with customers and internal teams.
Impact/Scope:
- Acts as SDM in medium engagements.
- Leads a small to medium size delivery team.
- Works at local or regional level.
Complexity:
- Supports Single Region (NA)
- Moderate delivery portfolio.
- Standard delivery methodology
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