Sales and Revenue Director

hace 1 mes

San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo
About the Role

We are seeking an experienced Sales and Revenue Director to lead our sales efforts in Costa Rica. As a key member of our team, you will be responsible for driving revenue growth and building strong relationships with our clients.

Job Summary

The Sales and Revenue Director will lead and manage all day-to-day activities related to the sales function, with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. This includes achieving personal booking goals and making recommendations on booking goals of direct reports.

Responsibilities
  • Supporting Developing & Executing Sales Strategies:
    • Work with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
    • Work with management team to create and implement a sales plan addressing revenue, customers, and the market for the segment led by the DOS.
    • Assist with the development and implementation of promotions, both internal and external.
  • Maximizing Revenue:
    • Provide positive and aggressive leadership to ensure maximum revenue potential (e.g., set example with personal booking goals).
    • Recommend booking goals for sales team members.
  • Managing Sales Activities:
    • Monitor all day-to-day activities of direct reports.
    • Approve space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.
    • Participate in sales calls with members of sales team to acquire new business and/or close on business.
    • Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
  • Analyzing & Reporting on Sales and Financial Data:
    • Analyze market information by using sales systems and implement strategy to achieve property's financial room and catering goals.
    • Assist Revenue Management with completing accurate six-period projections.
    • Review sales and catering guest satisfaction results to identify areas of improvement.
  • Ensuring Exceptional Customer Service:
    • Display leadership in guest hospitality, exemplify customer service, and create a positive example for guest relations.
    • Interact with guests to obtain feedback on product quality and service levels.
    • Meet with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract, and overall satisfaction.
    • Empower employees to provide excellent customer service.
    • Observed service behaviors of employees and provide feedback to individuals.
    • Incorporate guest satisfaction as a component of department meetings with a focus on continuous improvement.
    • Execute and support the company's Customer Service Standards and property's Brand Standards.
    • Participate in and practice daily service basics of the brand.
    • Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
    • Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
    • Gain understanding of the property's primary target customer and service expectations; serve the customer by understanding their business, business issues, and concerns, to offer better business solutions both prior to, and during the program/event.
  • Building Successful Relationships:
    • Develop and manage relationships with key stakeholders, both internal and external.
    • Work collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
    • Work with Human Resources, Engineering, and Loss Prevention to ensure compliance with local, state, and federal regulations and/or union requirements.
    • Attend customer events, trade shows, and sales missions to maintain, build, or develop key relationships with GSO Managers and customers.
  • Managing and Conducting Human Resource Activities:
    • Interview and hire management and hourly employees with the appropriate skills to meet the business needs of the operation.
    • Utilize all available on-the-job training tools for employees.

Estimated Salary: $60,000 - $80,000 per year, depending on experience and qualifications.

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