Air Ticketing Specialist

hace 4 semanas


San José, San José, Costa Rica Europe Express A tiempo completo

At Europe Express, we are seeking a skilled Air Ticketing Specialist to support our sales teams in issuing air tickets, processing schedule changes, and handling customer service issues related to air travel.

Key Responsibilities:

  • Efficiently and accurately issue individual and group air tickets in Amadeus while following company policies and procedures.
  • Accurately issue refunds, exchanges, and voids.
  • Continually work to control air costs by finding lower fares and identifying and correcting errors within the void window.
  • Process debit memos in ARC.
  • Batching PNRs as needed by company workflow procedures.
  • Assist with training of new team members.
  • Complete daily and weekly recurring tasks to ensure the accuracy of ticketing data and audit against the reservation system.
  • Provide excellent customer service, support, and information to all company personnel and customers.

Requirements:

  • Minimum education: high school diploma or GED.
  • Advanced knowledge of Amadeus.
  • Prior experience issuing air tickets for individuals and groups.
  • Ability to demonstrate a consistently high level of attention to detail and accuracy.
  • Ability to work well independently and as part of a team.
  • Good time management and ability to multi-task.
  • Courteous and professional telephone manner.
  • Good written and verbal communication skills.
  • Proficient in MS Office, including MS Excel, MS Word, and Outlook.

Our Values:

  • Care
  • Collaboration
  • Courage
  • Passion

Employee Benefits:

  • Competitive salary
  • Health Benefits
  • Paid Time Off

We believe in creating a diverse, equitable, and inclusive work environment where everyone can thrive. If you require accommodations or additional support, please let us know, and we will work with you to provide suitable arrangements.



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