Air Ticketing Specialist
hace 1 semana
At Europe Express, we are seeking a skilled Air Ticketing Specialist to support our sales teams in issuing air tickets, processing schedule changes, and handling customer service issues related to air travel.
Key Responsibilities:
- Efficiently and accurately issue individual and group air tickets in Amadeus while following company policies and procedures.
- Accurately issue refunds, exchanges, and voids.
- Continually work to control air costs by finding lower fares and identifying and correcting errors within the void window.
- Process debit memos in ARC.
- Batching PNRs as needed by company workflow procedures.
- Assist with training of new team members.
- Complete daily and weekly recurring tasks to ensure the accuracy of ticketing data and audit against the reservation system.
- Provide excellent customer service, support, and information to all company personnel and customers.
Requirements:
- Minimum education: high school diploma or GED.
- Advanced knowledge of Amadeus.
- Prior experience issuing air tickets for individuals and groups.
- Ability to demonstrate a consistently high level of attention to detail and accuracy.
- Ability to work well independently and as part of a team.
- Good time management and ability to multi-task.
- Courteous and professional telephone manner.
- Good written and verbal communication skills.
- Proficient in MS Office, including MS Excel, MS Word, and Outlook.
Our Values:
- Care
- Collaboration
- Courage
- Passion
Employee Benefits:
- Competitive salary
- Health Benefits
- Paid Time Off
We believe in creating a diverse, equitable, and inclusive work environment where everyone can thrive. If you require accommodations or additional support, please let us know, and we will work with you to provide suitable arrangements.
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