Air Ticketing Specialist

hace 1 semana


San José, San José, Costa Rica Europe Express A tiempo completo

At Europe Express, we are seeking a skilled Air Ticketing Specialist to support our sales teams in issuing air tickets, processing schedule changes, and handling customer service issues related to air travel.

Key Responsibilities:

  • Efficiently and accurately issue individual and group air tickets in Amadeus while following company policies and procedures.
  • Accurately issue refunds, exchanges, and voids.
  • Continually work to control air costs by finding lower fares and identifying and correcting errors within the void window.
  • Process debit memos in ARC.
  • Batching PNRs as needed by company workflow procedures.
  • Assist with training of new team members.
  • Complete daily and weekly recurring tasks to ensure the accuracy of ticketing data and audit against the reservation system.
  • Provide excellent customer service, support, and information to all company personnel and customers.

Requirements:

  • Minimum education: high school diploma or GED.
  • Advanced knowledge of Amadeus.
  • Prior experience issuing air tickets for individuals and groups.
  • Ability to demonstrate a consistently high level of attention to detail and accuracy.
  • Ability to work well independently and as part of a team.
  • Good time management and ability to multi-task.
  • Courteous and professional telephone manner.
  • Good written and verbal communication skills.
  • Proficient in MS Office, including MS Excel, MS Word, and Outlook.

Our Values:

  • Care
  • Collaboration
  • Courage
  • Passion

Employee Benefits:

  • Competitive salary
  • Health Benefits
  • Paid Time Off

We believe in creating a diverse, equitable, and inclusive work environment where everyone can thrive. If you require accommodations or additional support, please let us know, and we will work with you to provide suitable arrangements.


  • Cloud Support Specialist

    hace 2 semanas


    San José, San José, Costa Rica Publicis Re:Sources Global A tiempo completo

    Job Title: Cloud Support SpecialistJob Summary:We are seeking a highly skilled Cloud Support Specialist to join our Azure production support team. As a key member of our team, you will be responsible for providing 24X7 support for our client-facing application and supporting the production infrastructure related issues.Key Responsibilities:* Provide timely...


  • San José, San José, Costa Rica Acquia A tiempo completo

    Acquia Collections Specialist Job DescriptionAcquia is a leading digital experience platform that empowers ambitious brands to create customer experiences that matter. As a Collections Specialist, you will play a key role in our Finance Organization, reporting to the Credit and Collections Senior Manager.Key Responsibilities:Manage collection functions on a...

  • Collections Specialist

    hace 3 semanas


    San José, San José, Costa Rica Acquia A tiempo completo

    Acquia Collections Specialist Job DescriptionAcquia is a leading digital experience platform company that empowers ambitious brands to create digital customer experiences that matter. We are seeking a skilled Collections Specialist to join our Finance Organization as a key member of the Revenue Team, reporting to the Credit and Collections Senior Manager.Key...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet seeks a highly skilled Customer Escalations Resolution Specialist to join their Technical Support team. This role is critical in ensuring that escalations are properly assessed, monitored, and resolved.This position requires a strong analytical mindset, excellent problem-solving skills, and the ability to work independently or collaboratively in a...

  • Collections Specialist

    hace 2 meses


    San José, San José, Costa Rica Acquia A tiempo completo

    Unlock Your Potential as a Collections Specialist at AcquiaAt Acquia, we empower ambitious brands to create digital customer experiences that matter. As a Collections Specialist, you will play a vital role in our Finance Organization, working closely with the Revenue Team to ensure timely and accurate collections.Key Responsibilities:Manage collection...

  • Collections Specialist

    hace 1 semana


    San José, San José, Costa Rica Acquia A tiempo completo

    At Acquia, we empower the world's most ambitious brands to create digital customer experiences that matter. Our Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.We are seeking a skilled...


  • San José, San José, Costa Rica Johnson Controls A tiempo completo

    About the Role:Johnson Controls is seeking an experienced HVAC Project Development Specialist to support our Sales & Engineering teams on pre-sales projects.Key Responsibilities:Support on Request for Proposals working on selection, submittals, pricing, etc.Apply value engineering, recommending different equipment or technologies to supply the client's...

  • IT Support Specialist

    hace 6 días


    San José, San José, Costa Rica Transperfect A tiempo completo

      Are you a creative thinker and a hard worker?We are seeking a Helpdesk Support Specialist to join our team at TransPerfect.Your primary responsibility will be to provide exceptional IT services to our employees, including installing and supporting Windows-based hardware and software, responding to support requests, and performing analysis, diagnosis, and...

  • Operations Specialist

    hace 6 días


    San José, San José, Costa Rica Syniverse A tiempo completo

    Job SummaryJoin Syniverse, the world's most connected company, as an Operations Specialist. We develop technology that enables intelligent cars to safely react to traffic changes and keep devices online wherever they go.About the RoleWe're looking for an expert in technical support to join our team. Your responsibilities will include:Identifying, analyzing,...


  • San José, San José, Costa Rica Mondelez International A tiempo completo

    **Drive Process Excellence at Mondelez International**As a Buying Support Specialist, you will play a vital role in ensuring seamless contract management and procurement operations within our organization.**Key Responsibilities**• Manage and administer contracts within SAP, ensuring accurate data entry and verification for materials, vendors, terms,...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleAmazon strives to be the most customer-centric company in the world, and we're looking for a talented Product Support Specialist to join our Benefits Operations Services team. As a key member of our team, you will play a critical role in providing professional services to administer global benefit programs for Amazonians.Key...

  • Collections Specialist

    hace 2 meses


    San José, San José, Costa Rica Acquia A tiempo completo

    **About Acquia**Acquia is a leading digital experience platform that empowers ambitious brands to create customer experiences that matter. Our platform enables marketers, developers, and IT operations teams to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.**Job Summary**We...


  • San José, San José, Costa Rica Publicis Re:Sources Global A tiempo completo

    Job DescriptionYou will be part of the Azure production support team, providing 24X7 support for our client-facing application.Your responsibilities will include supporting the production infrastructure related issues, handling critical P1/P2 issues in defined SLA, and establishing and maintaining timely communications with all Major Incident...


  • San José, San José, Costa Rica Europe Express A tiempo completo

    We are seeking a European Destination Specialist to support the needs of our Travel Agent Partners in the period between initial deposit and completion of trip. The purpose of this role is to craft inspirational itineraries for our clients, exceeding their expectations by listening and asking the right questions.**Key Responsibilities:**Discover needs of...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleAmazon strives to be the most customer-centric company in the world, and we're looking for a talented Product Support Specialist to join our growing Benefits Operations Services organization. As a key member of our team, you'll play a critical role in providing professional services to administer global benefit programs for Amazonians.Key...


  • San José, San José, Costa Rica Crg Solutions A tiempo completo

    About This RoleCrg Solutions seeks a skilled NOC Technical Support Specialist to manage IT operations and network equipment.Key ResponsibilitiesManage IT operations and network equipment such as switches, firewalls, and access points.Provide support to resolve issues related to network infrastructure.Function as an escalation point for incidents not resolved...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleAmazon Support Services Costa Rica SRL is seeking a highly skilled Product Support Specialist to join our growing Benefits Operations Services organization. As a key member of our team, you will play a critical role in providing professional services to administer global benefit programs for Amazonians.Key ResponsibilitiesMonitor and respond to...


  • San José, San José, Costa Rica Johnson Controls A tiempo completo

    **Job Overview**Johnson Controls is seeking a skilled Hvac Project Development Engineer to support our Sales & Engineering teams on pre-sales projects. The ideal candidate will have a professional degree in Mechanical, Industrial Maintenance or Electromechanical Engineering and 0-2 years of experience in engineering related activities in HVAC/Air...


  • San José, San José, Costa Rica Maersk A tiempo completo

    About the Role:We are seeking a highly skilled Customer Experience Specialist to join our team at Maersk. As a key member of our organization, you will be responsible for building strong relationships with customers to gain a deep understanding of their business needs and deliver exceptional customer service.Key Responsibilities:Deliver a positive customer...


  • San José, San José, Costa Rica L. L. Bean A tiempo completo

    About the Role:We're looking for a highly skilled professional to join our team as an L.L.Bean Security Access Specialist. In this role, you will be responsible for providing system security access, conducting internal security audits, and collaborating with L.L.Bean Business areas on security-related projects.Key Responsibilities:Provide system security...