Cloud Support Specialist

hace 4 semanas


San José, San José, Costa Rica Publicis Re:Sources Global A tiempo completo
Job Title: Cloud Support Specialist

Job Summary:

We are seeking a highly skilled Cloud Support Specialist to join our Azure production support team. As a key member of our team, you will be responsible for providing 24X7 support for our client-facing application and supporting the production infrastructure related issues.

Key Responsibilities:

* Provide timely and effective support for critical P1/P2 issues in defined SLA
* Establish and maintain timely communications with all Major Incident stakeholders to ensure they are kept informed of Major Incident service improvement status
* Have hands-on experience on ITSM Incident Management Process and ITIL
* Have experience in Azure monitoring and writing queries to get desired results
* Have experience in creating alerts in Azure AppInsights
* Have good experience in handling requests for Azure infrastructure
* Have experience working on Application and Server monitoring as well as Ticketing tools, ServiceNow, Jira, Jenkins

Requirements:

* Hands-on experience on ITSM Incident Management Process and ITIL
* Must have experience in Handling critical P1/P2 issues in defined SLA
* Good experience in handling requests for Azure infrastructure
* Experience working on Application and Server monitoring as well as Ticketing tools, ServiceNow, Jira, Jenkins

What We Offer:

* Opportunity to work with a leading company in the industry
* Collaborative and dynamic work environment
* Competitive salary and benefits package

How to Apply:

If you are a motivated and experienced Cloud Support Specialist looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

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