Customer Service Agent

hace 3 días


Alajuela, Alajuela, Costa Rica Marriott Worldwide A tiempo completo

About the Role

We are seeking a skilled Customer Service Agent to join our team. As a Guest Experience Expert, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and unique.

The ideal candidate will have excellent communication skills, both verbal and written, and be able to work effectively in a fast-paced environment. They will be empowered to move about their space and take initiative to deliver a wide range of services that guide guests through their entire stay.

Key Responsibilities

  • Process operational needs and address guest requests in a timely and professional manner
  • Complete reports and maintain confidentiality when handling sensitive information
  • Share highlights of the local area with guests and provide recommendations for dining and entertainment
  • Maintain a safe working environment and uphold quality standards at all times

Requirements

  • Bachelor's degree in Hospitality or related field
  • 1+ years of experience in customer service or hospitality
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a team environment

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work with a global brand and make a real difference in the lives of our guests

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