Customer Service Specialist

hace 3 días


Alajuela, Alajuela, Costa Rica Smiledirectclub A tiempo completo

At SmileDirectClub, we believe in creating a culture of positivity and inclusivity. As a Complaints Clerk, you will play a vital role in ensuring that our customers receive the best possible experience.

About the Role

We are seeking a highly skilled and detail-oriented individual to join our team as a Complaints Clerk. In this role, you will be responsible for managing customer complaints and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Evaluating and responding to customer complaints in a fair and efficient manner
  • Investigating and resolving issues related to product quality and safety
  • Collaborating with cross-functional teams to resolve complex customer issues
  • Providing excellent customer service and support to ensure customer satisfaction

Requirements:

  • At least 6 months of experience in a clerical or administrative role
  • Strong written and verbal communication skills
  • Ability to work independently and as part of a team
  • High level of attention to detail and organizational skills


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