Customer Service Representative

hace 2 días


Alajuela, Alajuela, Costa Rica Riverpoint Medical Llc A tiempo completo

Riverpoint Medical Llc is a leading provider of premium medical devices, specializing in suture technologies, sports medicine fibers and anchors, surgical lighting, and special needle technologies. As a **Senior Customer Solutions Specialist**, you will be an advocate for internal and external customers, delivering proactive and immediate support related to order processing, customer satisfaction, and more.

We are seeking a highly skilled professional to join our team in this critical role. The ideal candidate will have strong organizational skills, attention to detail, and excellent communication skills. In addition to providing premium level service to customers, you will cultivate and deepen client relationships and partnerships.

Responsibilities:

  • Input and track orders via Riverpoint's ERP, IQMS
  • Work with internal departments such as Production, Planning and Logistics; proactively communicate recovery dates for past due items or items facing delays
  • Provide regular updates to Sales Team and customers on progress of orders
  • Manage returns in conjunction with the Quality team, processing RMA's and assessing trends for improvements

Requirements:

  • Fluent in English & Spanish
  • Minimum 2 years Sales, Customer Service or Order Administration experience
  • Strong organizational skills and attention to detail
  • Excellent communication skills


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