Customer Service Representative
hace 3 días
**Job Overview:**
Solventum, a pioneer in healthcare solutions, is seeking a skilled Customer Service Representative to join our team. As a Bilingual Customer Service professional, you will play a crucial role in delivering exceptional service to our customers.
**Responsibilities:**
- Obtain Proof of Delivery documents from patients through a database for worklist prioritization
- Complete outbound dialer calls and handle inbound calls
- Interact with patients, home health agencies, and doctors' offices to obtain information needed to locate patients
- Review order notes, documents on file, previous orders, and internet searches to determine course of action for each order on the assigned worklist
- Maintain an efficient and timely worklist
- Comply with HIPAA regulations, PHI, and Solventum policies
**Requirements:**
- High School Diploma or equivalent
- Flexible and adaptable schedule, workflow processes, and priorities
- Effective communication in English (C1 level) both verbally and in writing
- At least 1 year of call center experience
- Experience working in an environment where daily goals are met individually and as a team
**Preferred Qualifications:**
- Experience with Nice InContact
- Experience with dialers in phone customer service environments
- Ability to multitask and toggle through multiple systems
- Self-driven, customer service-oriented, and team-oriented attitude
- Analytical and problem-solving skills
- Results-oriented
**Work Arrangements:**
- Hybrid Eligible: Some remote work possible, but regular travel to Belen, Heredia required
- Must be legally authorized to work in the country of employment without sponsorship
**Solventum's Commitment:**
We offer competitive pay and benefits, regularly benchmarked against comparable companies. Our recruitment process adheres to the highest standards of integrity and professionalism.
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