Customer Service Representative

hace 2 días


Alajuela, Alajuela, Costa Rica H.B. Fuller A tiempo completo

Company Overview

H.B. Fuller is a leading global provider of adhesives, sealants, and specialty chemicals serving all industries worldwide.

We are committed to connecting what matters to solve some of the world's biggest adhesion challenges, ensuring the quality of modern life through our invisible yet vital products.

Job Description

The Customer Service Agent acts as a single point of contact for customers, ensuring day-to-day activities are handled in a courteous, accurate, and timely manner, adhering to current business standards.

This role maintains and increases customer loyalty by building relationships, providing effective communication, and resolving issues efficiently.

Primary Duties:

  • Manage order cycle aspects for assigned customer portfolios, ensuring customer satisfaction and hassle-free interactions.
  • Handle customer interactions professionally and coordinate responses.
  • Communicate changes that might affect orders to customers.
  • Perform SAP administration tasks, including updates and query resolutions.
  • Liaise with finance, logistics, supply chain, and sales teams to ensure OTIF delivery.
  • Work proactively to achieve local SHE objectives while following regulations.
  • Control consignment stocks and complete customer portals when necessary.
  • Bulletin knowledge and build lasting relationships with customers.
  • Exercise ownership in performing duties, seeking problem resolutions using appropriate resources.
  • Understand and include customer requirements in operational plans and activities.
  • Provide effective follow-up and feedback to ensure customer requirements are met.
  • Document dispute resolution processes and engage management for assistance when needed.

Requirements:

  • 2+ years' experience in customer support or customer service roles with regional scope.
  • Fluency in written and spoken English and at least one other major language.
  • Minimum high school degree; commercial school education preferred.


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