Customer Account Specialist

hace 2 días


Alajuela, Alajuela, Costa Rica United Parcel Service A tiempo completo

At United Parcel Service, we're committed to providing exceptional customer experiences. As a Customer Account Specialist, you'll play a vital role in ensuring our customers receive the best possible service.

Key Responsibilities:
  • Review and update customer files and profiles to ensure accuracy and efficiency
  • Provide response tracking, track and trace services, and notification of status information and events impacting clients
  • Interface with customers during service failures to address concerns and resolve issues
  • Conduct customer surveys to identify trends, process improvements, and satisfaction
  • Optimize individual customer orders through operations fulfillment, dispatch, inbound and outbound shipments, customs clearance, etc.
  • Collaborate with operations to ensure pickup and delivery during proactive tracking activities
  • Monitor invoicing and accounts receivable aging


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