Customer Account Specialist
hace 2 días
At United Parcel Service, we're committed to providing exceptional customer experiences. As a Customer Account Specialist, you'll play a vital role in ensuring our customers receive the best possible service.
Key Responsibilities:- Review and update customer files and profiles to ensure accuracy and efficiency
- Provide response tracking, track and trace services, and notification of status information and events impacting clients
- Interface with customers during service failures to address concerns and resolve issues
- Conduct customer surveys to identify trends, process improvements, and satisfaction
- Optimize individual customer orders through operations fulfillment, dispatch, inbound and outbound shipments, customs clearance, etc.
- Collaborate with operations to ensure pickup and delivery during proactive tracking activities
- Monitor invoicing and accounts receivable aging
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Senior Account Recovery Specialist
hace 6 días
Alajuela, Alajuela, Costa Rica 3M A tiempo completoAbout This RoleWe are seeking an experienced Senior Account Recovery Specialist to join our team. As a key member of our collection team, you will be responsible for resolving complex account issues and leading a team of collectors.Your primary focus will be on managing escalated collection calls and disputes, developing and maintaining payment schedules,...
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SaaS Customer Engagement Specialist
hace 6 días
Alajuela, Alajuela, Costa Rica Smartsheet A tiempo completoJob DescriptionWe are seeking an experienced SaaS Customer Engagement Specialist to join our team. As a key member of our customer success department, you will be responsible for managing a portfolio of assigned accounts, ensuring high customer satisfaction, successful product adoption, and retention.Your primary objectives will include:Implementing a...
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Customer Account Recovery Expert
hace 18 horas
Alajuela, Alajuela, Costa Rica 3M A tiempo completoDuties and Responsibilities:The Customer Account Recovery Expert is responsible for notifying customers of delinquent payments and collecting all accounts receivable due in assigned areas. This includes working with customers to develop and maintain payment schedules in accordance with terms, taking immediate action on accounts requiring priority handling...
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Customer Support Specialist I-
hace 3 semanas
Alajuela, Alajuela, Costa Rica Solventum A tiempo completo**Job Description**:Customer Support Specialist I-Solventum3M Health Care is now SolventumAt Solventum, we enable better, smarter, safer healthcare to improve lives.As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and...
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Customer Service Operations Specialist
hace 2 días
Alajuela, Alajuela, Costa Rica United Parcel Service A tiempo completo**Job Summary**This position supports customer accounts across all tiers, analyzing and responding to customer requests, resolving issues, and identifying account penetration opportunities.
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Bilingual Customer Support Specialist I-
hace 2 semanas
Alajuela, Alajuela, Costa Rica Solventum A tiempo completo**Job Description**:Customer Support Specialist I-Solventum3M Health Care is now SolventumAt Solventum, we enable better, smarter, safer healthcare to improve lives.As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and...
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Customer Experience Resolution Specialist
hace 2 días
Alajuela, Alajuela, Costa Rica 3M A tiempo completoJob OverviewWe are seeking a skilled Customer Experience Resolution Specialist to join our team. In this role, you will be responsible for handling customer complaints in a professional and efficient manner.
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Customer Success Renewal Specialist
hace 3 semanas
Alajuela, Alajuela, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a **Customer Success Manager** to manage a set of assigned accounts to help promote a high level of customer satisfaction, successful product use, and customer retention.You will be the primary contact for important customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted...
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Account Growth Manager
hace 6 días
Alajuela, Alajuela, Costa Rica Smartsheet A tiempo completoAccount Growth ManagerWe are seeking an experienced Account Growth Manager to join our customer success department. As a key member of our team, you will be responsible for managing a portfolio of assigned accounts, ensuring high customer satisfaction, successful product adoption, and retention.Your primary objectives will include:Developing tools and best...
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Sr. Customer Service Specialist
hace 3 semanas
Alajuela, Alajuela, Costa Rica Riverpoint Medical Llc A tiempo completoRiverpoint Medical is looking to hire a **Senior Customer Solutions Specialist.** At Riverpoint you will be part of the process that brings great technology and manufacturing to the Medical, Dental and Veterinary markets.We specialize in the design and manufacturing of premium medical devices.Our ingenuity can be found in our suture technologies, sports...
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Customer Service Operations Specialist
hace 2 días
Alajuela, Alajuela, Costa Rica 3M A tiempo completoJob SummaryCandidates with excellent customer service skills are sought to join 3M's Global Channel Services Team. As a Customer Account Analyst, you will be responsible for managing global order-to-cash processes, collaborating with cross-functional teams, and ensuring accurate/timely order entry.Key Responsibilities:Collaborate with cross-functional teams...
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Account Manager Farmer
hace 1 semana
Alajuela, Alajuela, Costa Rica Softwareone A tiempo completoJob Function: Sales The role:We strive to foster a culture and workplace that empowers our employees to be authentic, best versions of themselves.This is the basis of our diversity, equity, inclusion, and belonging initiatives.We are thrilled to announce an opportunity to join our team as:**Account Manager****Farmer**Full-timeThe Account Manager at...
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Customer Success Renewal Team Lead
hace 6 días
Alajuela, Alajuela, Costa Rica Smartsheet A tiempo completoAbout the RoleSmartsheet is seeking an experienced Customer Success Renewal Team Lead to manage a portfolio of assigned accounts, ensuring high customer satisfaction, successful product adoption, and retention. The ideal candidate will be responsible for understanding customer success criteria, addressing questions, resolving issues, and serving as a trusted...
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Global Customer Service Analyst
hace 3 semanas
Alajuela, Alajuela, Costa Rica 3M A tiempo completo**Description**: 3M is seeking passionate and driven Customer Account Analyst(s) for the Global Channel Services Team located in Costa Rica.Be part of what's next**Job Summary**:The person hired for the position of Customer Account Analyst will be responsible for the Customer service activities in support of international customers.Primary Responsibilities...
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International Customer Support Manager
hace 2 días
Alajuela, Alajuela, Costa Rica 3M A tiempo completoAbout the RoleThis is an exciting opportunity to join 3M's Global Channel Services Team as a Customer Account Analyst. In this role, you will be responsible for managing global order-to-cash processes, collaborating with cross-functional teams, and ensuring accurate/timely order entry. You will also be the single point of contact for all direct customer...
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Customer Service Representative
hace 3 días
Alajuela, Alajuela, Costa Rica Riverpoint Medical Llc A tiempo completoRiverpoint Medical Llc is a leading provider of premium medical devices, specializing in suture technologies, sports medicine fibers and anchors, surgical lighting, and special needle technologies. As a **Senior Customer Solutions Specialist**, you will be an advocate for internal and external customers, delivering proactive and immediate support related to...
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Customer Service Specialist
hace 4 días
Alajuela, Alajuela, Costa Rica Smiledirectclub A tiempo completoAt SmileDirectClub, we believe in creating a culture of positivity and inclusivity. As a Complaints Clerk, you will play a vital role in ensuring that our customers receive the best possible experience.About the RoleWe are seeking a highly skilled and detail-oriented individual to join our team as a Complaints Clerk. In this role, you will be responsible for...
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Accounting Specialist
hace 2 días
Alajuela, Alajuela, Costa Rica 3M A tiempo completoAbout the PositionThis Accounting Specialist will work closely with cross-functional teams to prepare and analyze financial information, identify areas for improvement, and develop solutions for customer inquiries. The ideal candidate will possess a proactive approach, attention to detail, and intermediate knowledge of Microsoft Excel.
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Country Specialist Financial Expert
hace 22 horas
Alajuela, Alajuela, Costa Rica 3M A tiempo completoAbout This RoleWe are seeking a highly skilled and experienced individual to fill the USAC E2E/Country Specialist position within our GSC RTR USAC Team. As a key member of the team, you will be responsible for developing and implementing strong financial analysis processes, coordinating process migrations, reviewing/approving accounting transactions,...
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Financial Data Specialist
hace 2 días
Alajuela, Alajuela, Costa Rica 3M A tiempo completoKey ResponsibilitiesThis position involves:Preparation and Analysis of Financial Information: To provide accurate and timely financial insights to support business decisions.Journal Entry Preparation and Processing: To ensure seamless financial transactions and maintain account balances.Variance Explanation: To facilitate collaboration among cross-functional...