Senior Account Recovery Specialist

hace 5 días


Alajuela, Alajuela, Costa Rica 3M A tiempo completo
About This Role

We are seeking an experienced Senior Account Recovery Specialist to join our team. As a key member of our collection team, you will be responsible for resolving complex account issues and leading a team of collectors.

Your primary focus will be on managing escalated collection calls and disputes, developing and maintaining payment schedules, and taking immediate action on priority accounts. You will also be responsible for overseeing the management of customer credit limits, recognizing potential write-offs, and recommending action to be taken.

To succeed in this role, you will need to have excellent problem-solving skills, be able to interact with diverse customers, and possess a high level of independence and attention to detail. You will also be responsible for training and monitoring new employees, observing training needs, and making recommendations for policy or process improvement.

Please note that this role requires a minimum of 2 years Commercial Collection experience or 6 years of Commercial Collection experience in lieu of degree.



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