Customer Service Specialist
hace 2 días
**About Solventum**
Solventum is a healthcare company that enables better, smarter, safer healthcare to improve lives. We pioneer game-changing innovations at the intersection of health, material and data science.
As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy.
At Solventum, we never stop solving for you.
Job Summary:
We are seeking a Customer Support Specialist I to handle inbound inquiries of moderate scope and complexity within customer service areas, such as Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, Customer Service Analytics.
You will interact with individuals such as patients, family members, physicians, skilled nursing facilities, and other healthcare professionals, enhancing our customers experience with their healthcare needs.
Key Responsibilities:
- Handle incoming calls from customers to assist them with open orders and other tasks.
- Implement critical thinking to analyze callers' requests and determine next steps.
- Determine the best solution for our customers based on guidelines and expertise.
- Support other workstreams within the organization by providing corresponding information to callers or redirecting to the correct team.
Requirements:
- High School Diploma or equivalent.
- Advanced English (oral and written) C1.
- Flexible & Adaptable - with schedule, workflow processes and priorities.
- Ability to convey a positive customer service and team-oriented attitude.
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