Global Customer Liaison
hace 1 día
Customer Service Role
The Customer Service Agent serves as the primary point of contact for customers, responsible for ensuring a seamless and satisfying experience throughout the order cycle.
This role involves:
- Managing customer portfolios, handling inquiries, and addressing concerns.
- Collaborating with internal teams to resolve issues and provide solutions.
- Building and maintaining strong relationships with customers, fostering trust and loyalty.
- Performing administrative tasks in SAP, ensuring accuracy and timeliness.
- Staying up-to-date on local SHE objectives and adhering to regulatory requirements.
- Monitoring and controlling consignment stocks, completing customer portals as needed.
Essential Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Ability to work effectively in a team environment.
- Proficiency in SAP and other relevant systems.
- High school degree or equivalent; commercial school education preferred.
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