Global Customer Experience Specialist

hace 5 días


Alajuela, Alajuela, Costa Rica 3M A tiempo completo

**Key Responsibilities**

  • Acts as the primary liaison with 3M customers
  • Communicates clearly and professionally with 3M personnel via telephone and/or written correspondence
  • Educates and informs customers about various processes and directs them to appropriate resources
  • Manages customer orders from entry to delivery

Additionally, this role involves:

  • Developing and leading improvements and solutions to work processes and tools
  • Handling non-routine and difficult inquiries
  • Adapting techniques and methods to develop solutions for complex issues
  • Order entry, order status, product info inquiry, complaints, pricing, and inventory requests
  • Resolving non-routine and difficult customer complaints and ensuring responses to product and service inquiries


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