Global Customer Experience Specialist
hace 5 días
**Key Responsibilities**
- Acts as the primary liaison with 3M customers
- Communicates clearly and professionally with 3M personnel via telephone and/or written correspondence
- Educates and informs customers about various processes and directs them to appropriate resources
- Manages customer orders from entry to delivery
Additionally, this role involves:
- Developing and leading improvements and solutions to work processes and tools
- Handling non-routine and difficult inquiries
- Adapting techniques and methods to develop solutions for complex issues
- Order entry, order status, product info inquiry, complaints, pricing, and inventory requests
- Resolving non-routine and difficult customer complaints and ensuring responses to product and service inquiries
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