Customer Experience Ambassador, Commute Solutions Specialist

hace 5 días


Alajuela, Alajuela, Costa Rica Jll A tiempo completo

**Job Overview**

JLL is a leading professional services and investment management firm specializing in real estate. As a Custumer Experience Ambassador, Commute Solutions Specialist, you will play a key role in supporting the Whole You, personally and professionally.

About the Role

We are seeking an individual with exceptional customer service skills to join our team as an Employee Transit Program Coordinator. In this role, you will work closely with clients to provide onsite customer support, coordinate commute options, and administer digital elements of assigned parking programs.

Main Responsibilities

  • Provide timely and friendly customer service to client employees seeking information about commute options
  • Become a Subject Matter Expert (SME) on commute modes available to employees
  • Coordinates distribution of transportation passes, Carpool Permits, Bus schedules, and other commute materials
  • Coordinate with on-site facilitators and internal stakeholders to deliver the high standards of the employee commute experience
  • Conducts customer facing virtual events and presentations specialized in outreach to client employees
  • Engages with client employees via online showcase to present benefit information and conduct Q&A
  • Collaborates with on-site teams within the commute program to engage with the client employees and promote the program
  • Coordinates van pool groups schedules and documents
  • Utilizes the digital platform to manage employee parking assignments, waitlists, and permit requests

Requirements

  • HS Diploma or GED and 1 - 3 years of customer service experience required, transportation experience or knowledge of transit systems a plus
  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding
  • Ability to write routine reports and correspondence
  • Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor
  • Ability to effectively present information to an internal department and/or large groups of employees
  • Comfortable presenting in front of a large audience though virtual sessions
  • Basic skills with Microsoft Office Suite products such as Word, Excel, Outlook, etc.

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