Customer Experience Supervisor
hace 1 día
We are seeking a highly skilled Customer Experience Supervisor to lead our managed parking and shuttle services team. This individual will be responsible for developing and implementing effective communication strategies, managing vendor relationships, and ensuring seamless operations.
Main Responsibilities- Develop and maintain communication strategies to promote commute options and benefits
- Create and update intranet content, collaborate with internal teams, and ensure integration with client systems and platforms
- Manage vendor relationships, track customer feedback, and conduct regular audits to ensure compliance with company guidelines
- Efficiently handle and resolve customer escalations, coordinate with relevant departments, and implement strategies to prevent future escalations
- AA/AS degree required; Bachelor's preferred
- 2+ years of experience in transportation demand management, communications, customer service, or related field
- Program management and development experience, proven team leadership skills, and excellent written and verbal communication skills
JLL is a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers, and investors achieve their business goals.
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Customer Experience Supervisor, Managed Parking And
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Alajuela, Alajuela, Costa Rica Jll A tiempo completoJob OverviewThe Customer Experience Supervisor will be responsible for developing and managing a best-in-class employee-facing communications and customer service program for a large corporate client. This individual will oversee the customer service teams for managed parking and shuttle services, ensuring seamless operations and high standards of...
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