Technical Leadership Opportunity for Cloud Support Experts

hace 3 días


San José, San José, Costa Rica Tek Experts A tiempo completo

About Us

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We are a global provider of technical support services, specializing in cloud-based solutions. Our team is passionate about delivering exceptional customer experiences and making a lasting impact.

Job Description

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As a Technical Team Manager, you will lead a high-performing team of support engineers, ensuring seamless delivery of technical services to our clients. Your expertise will be instrumental in resolving complex technical issues and providing timely communication to stakeholders.

Responsibilities

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  • Manage a team of 15-20 support engineers, promoting a culture of excellence and continuous learning.">
  • Serve as the primary escalation point for team operational issues and customer delivery management.">
  • Provide accurate and timely communication to all stakeholders, including customers, delivery teams, and senior management.">
  • Attend regular operational and business review meetings, monitoring key performance indicators (KPIs) to ensure proper business delivery.">
  • Review processes and workflows, identifying areas of improvement and proposing effective solutions.">
  • Share updates and reports with management, highlighting team achievements and areas for growth.">
  • Owning, monitoring, coordinating, and managing all escalated cases.">

Requirements

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To succeed in this role, you should possess:

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  • 3-5 years of experience in technical support, software support, IT operations, and/or infrastructure support.">
  • 1-2 years of experience managing teams.">
  • Higher-level education in a technical discipline or related certification.">
  • Excellent knowledge of technology-based environments and solutions.">
  • Certification in MS Azure, MCSE, CCNP, Linux, or one of the core team technologies.">
  • Strong technical skills, including proficiency in both written and oral English.">
  • A passion for problem-solving, customer satisfaction, and team collaboration.">

What We Offer

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We provide a dynamic work environment that encourages growth, innovation, and teamwork. As a member of our team, you can expect:

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  • A competitive salary package.">
  • Ongoing training and development opportunities.">
  • A collaborative and supportive team culture.">
  • The opportunity to work on challenging projects and make a meaningful impact.">


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