Customer Support Specialist
hace 1 semana
Job Summary
The role of a Customer Support Specialist at Wipro is to provide top-notch technical support to clients, ensuring their needs are met and issues are resolved promptly. This involves managing transactions, resolving client queries, and maintaining internal knowledge bases.
Key Responsibilities
- Manage transactions as per required quality standards
- Field all incoming help requests from clients
- Update own availability in the RAVE system
- Record, track, and document all queries
- Resolve client queries as per SLAs defined in the contract
Requirements
- Process knowledge - Knowledge of assigned process, tools, and systems
- Collaborative working, problem-solving, and effective communication skills
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