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Senior Customer Support Specialist
hace 7 días
Job Overview
Auxis is seeking a skilled Senior Customer Service Agent to provide exceptional customer service support. As a key member of our customer service team, you will work closely with customers to resolve issues, answer questions, and provide solutions to meet their needs.
Key Responsibilities
- Provide timely and effective responses to customer inquiries via phone, email, and other communication channels.
- Resolve customer complaints and concerns in a professional and courteous manner.
- Work collaboratively with internal teams to identify and implement process improvements.
- Analyze customer feedback to identify trends and areas for improvement.
- Develop and maintain strong relationships with customers to drive retention and loyalty.
Requirements
- Bilingual English-Spanish language skills (oral and written) at C1 level or higher.
- Flexible schedule to accommodate 24/7 operations.
- High school diploma or equivalent required.
- Excellent communication and interpersonal skills.
- Proven ability to work in a fast-paced environment with multiple priorities.
