Mainframe Operations Leader for Enterprise Command Center

hace 1 semana


San Francisco, Heredia, Costa Rica Citi A tiempo completo

About Citi

Citi is a leading global bank with approximately 200 million customer accounts and operations in over 160 countries. Our diverse range of financial products and services cater to consumers, corporations, governments, and institutions. We aim to create economic value that is both responsible and beneficial to our clients.

Our technology solutions form the backbone of our operations, from ensuring the safety and security of our systems to providing the tools needed for our workforce to succeed. We strive to deliver exceptional client experiences through secure, reliable, and efficient services.

About Our Team

Citi Technology Infrastructure (CTI) provides the critical technical foundation for our operations. We are responsible for delivering reliable IT solutions, scalable infrastructure services, and secure capabilities while creating a trusted customer experience and enabling our workforce to excel.

We are focused on making the bank simpler, greener, and better connected while powering it with trusted, well-secured data and automating policy enforcement through code. Data Quality, Simplification, Environmental Stability, Automation, and Service Excellence are key pillars guiding our strategic journey.

The Role of CTI

In CTI, we are committed to delivering the best for our clients. To achieve this, we need a talented team with diverse experiences, backgrounds, and skills. As a Mainframe Operations Leader for the Enterprise Command Center, you will play a vital role in ensuring the smooth operation of our core Mainframe infrastructure.

Mainframe Operations Leaders

Mainframe Operations Leaders own the technical performance of First Line Operations, including constant training and exposure to the latest Z IBM Mainframe technology. They are responsible for performing infrastructure changes, IPLs, software and hardware changes, monitoring, execution of incident and emergency changes, remediation, and resumption of service.

This position requires flexibility to work on compressed 4x10 hour shifts as needed. We follow a 'Follow the Sun' operation model, with multiple operating locations worldwide, requiring our Enterprise Command Center operations to function 24/7/365. The successful candidate will report to a local leader and be required to work weekdays as well as weekends based on pre-allocated schedules.

We are seeking individuals who can follow guidelines, enforce standards, follow instructions, and process at the detail level, which is critical for flawless execution. Open to learning, teachable, and able to play the role of contributor but also as lead and protect the integrity of our environments. We require commitment to high standards in a great team environment.



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