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In this role, you will lead the development and implementation of technology strategies that align with business objectives. As the head of Citi's Enterprise Command Center, you will work closely with senior stakeholders to strengthen support services and drive meaningful change throughout the organization.

Your responsibilities will include:

  • Developing and implementing evolving technology strategies aligned to business priorities
  • Ensuring successful delivery of day-to-day IT services
  • Providing thought leadership in supported information technology stacks
  • Risk control and oversight of CTI Production Operations, infrastructure, and security processes

You will work closely with functional managers from around the globe to develop, lead, and provide a customer-centered, delivery-focused team responsible for end-to-end critical operational process execution according to Citi's guidelines.